ServiceDesk Plus SaaS HelpDesk

8.6 641

v6.21.0 by ManageEngine

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About ServiceDesk Plus SaaS HelpDesk

ServiceDesk Plus SaaS HelpDesk (Package Name: com.manageengine.sdp.ondemand) is developed by ManageEngine and the latest version of ServiceDesk Plus SaaS HelpDesk 6.21.0 was updated on February 13, 2024. ServiceDesk Plus SaaS HelpDesk is in the category of Business. You can check all apps from the developer of ServiceDesk Plus SaaS HelpDesk and find 200 alternative apps to ServiceDesk Plus SaaS HelpDesk on Android. Currently this app is for free. This app can be downloaded on Android 5.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.

ServiceDesk Plus SaaS HelpDesk 6.21.0 Update

- Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.
Read More
ServiceDesk Plus SaaS HelpDesk Features
Previous Versions More
ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk 6.21.0 APK
March 4, 2024 26.99 MB

Requires Android: Android 5.0+

Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

Screen DPI: 120-640dpi

SHA1: b14213c13f4439bf45b888186959dac3d6df7334

Size: 26.99 MB

What's New:

- Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.
ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk 6.20.1 APK
February 21, 2024 26.73 MB

Requires Android: Android 5.0+

Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

Screen DPI: 120-640dpi

SHA1: ffe09f658550a4d277d13b1724f090827b7e6f4e

Size: 26.73 MB

ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk 6.12.0 APK
January 28, 2024 26.27 MB

Requires Android: Android 5.0+

Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

Screen DPI: 120-640dpi

SHA1: a0fbd7e9f39afed4e85769146bed86145bee22a7

Size: 26.27 MB

What's New:

- Technicians can now choose a specific template while replying to a request conversation.
- User email suggestion is now available in the reply/forward recipient fields.
- "Reply All" option is now available for technicians in request conversations.
- Users can now view conversations of the change.
- Minor enhancements & fixes.
ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk 6.11.1 APK
November 29, 2023 26.21 MB

Requires Android: Android 5.0+

Architecture: arm64-v8a, armeabi-v7a, x86, x86_64

Screen DPI: 120-640dpi

SHA1: d8c49a17815bc4588b2ca95263b18b1cf911698d

Size: 26.21 MB

What's New:

- Fixed login issue in UK and CA domains
- Minor bug fixes and enhancements
More Information

Update Date:

Latest Version:

6.21.0

Need Update:

Submit latest version

Available on:

Google Play

Requirements:

Android 5.0+