ServiceDesk Plus SaaS HelpDesk (Package Name: com.manageengine.sdp.ondemand) is developed by ManageEngine and the latest version of ServiceDesk Plus SaaS HelpDesk 6.21.1 was updated on April 24, 2024. ServiceDesk Plus SaaS HelpDesk is in the category of Business. You can check all apps from the developer of ServiceDesk Plus SaaS HelpDesk and find 200 alternative apps to ServiceDesk Plus SaaS HelpDesk on Android. Currently this app is for free. This app can be downloaded on Android 5.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements. Here are some of the app’s other features: ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users. ● Track time spent by adding worklogs. ● Add and reply to requests with attachments. ● Utilize day and night mode support. ● Customize the ticket details view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request details. ● Create knowledge base articles with rich-text formatting. ● Leverage multiple login methods, including SAML authentication. ● Execute field and form rules when adding or editing a request. ● Auto-populate the ticket description when users reply to technicians from the app.
ServiceDesk Plus SaaS HelpDesk 6.21.1 Update
- We have added support for Asset Edition License. - Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements. - The modules supported in the mobile application are Assets, Softwares & Announcements.
- We have added support for Asset Edition License. - Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements. - The modules supported in the mobile application are Assets, Softwares & Announcements.
- Added dynamic criteria support for lookup fields in add/edit of request and asset forms. - Added Deeplinking support for add request form. - Minor Enhancements and bug fixes.
- Technicians can now choose a specific template while replying to a request conversation. - User email suggestion is now available in the reply/forward recipient fields. - "Reply All" option is now available for technicians in request conversations. - Users can now view conversations of the change. - Minor enhancements & fixes.
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