ServiceDesk Plus | On-premises
5.6 101
v6.2 by ManageEngine
Editor's Review
ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.About ServiceDesk Plus
ServiceDesk Plus (Package Name: com.manageengine.sdp) is developed by ManageEngine and the latest version of ServiceDesk Plus | On-premises 6.2 was updated on August 27, 2025. ServiceDesk Plus | On-premises is in the category of Business with the feature Web-Based and Knowledge base, etc. You can check all apps from the developer of ServiceDesk Plus | On-premises and find 200 alternative apps to ServiceDesk Plus | On-premises on Android. Currently this app is for free. This app can be downloaded on Android 8.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
*Additional features:*
Review and approve service requests and changes from your mobile device.
Get real-time notifications on request assignments, replies, and approvals.
Chat with end users right from the app.
Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
ServiceDesk Plus 6.2 Update
Version 6.2:1. Provided Accessibility enhancements based on the android guidelines.
2. The app is compatible with Android 15.
3. Added App’s Release History in Settings page.
Read More
ServiceDesk Plus Features
Previous Versions More
ServiceDesk Plus | On-premises
6.2
APK
August 27, 2025
48.24 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d86af6e17ca7a6fd5140e2379ac4e69e9cd547f9
Size: 48.24 MB
What's New:
Version 6.2:
1. Provided Accessibility enhancements based on the android guidelines.
2. The app is compatible with Android 15.
3. Added App’s Release History in Settings page.
1. Provided Accessibility enhancements based on the android guidelines.
2. The app is compatible with Android 15.
3. Added App’s Release History in Settings page.
ServiceDesk Plus | On-premises
6.1.1
APK
August 6, 2025
40.82 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3a2b7080e366babbc82072bfd64997db402b33e4
Size: 40.82 MB
What's New:
Version 6.1.1:
SD-132653: Unable to scan the barcode using the barcode scanner in Edit Asset form has been fixed.
SD-133238: The issue with the Group list in the Add/Edit Task form has been fixed.
SD-132653: Unable to scan the barcode using the barcode scanner in Edit Asset form has been fixed.
SD-133238: The issue with the Group list in the Add/Edit Task form has been fixed.
ServiceDesk Plus | On-premises
6.1
APK
June 24, 2025
40.82 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7c7ba759a189733d76909ab6ba457eb867f93f07
Size: 40.82 MB
What's New:
Version 6.1:
Assets(Supported from 15100):
1. Filter assets by product type for faster access in the Assets list view.
2. Select and update multiple assets simultaneously by long-pressing the asset cards in Assets list view.
3. Asset edit form populated based on product type.
Worklog Templates:
Technicians can now select templates to quickly log their work.
Attachments:
For better storage and performance control, Choose image quality— Original/High/Medium/Low in the Settings screen.
Assets(Supported from 15100):
1. Filter assets by product type for faster access in the Assets list view.
2. Select and update multiple assets simultaneously by long-pressing the asset cards in Assets list view.
3. Asset edit form populated based on product type.
Worklog Templates:
Technicians can now select templates to quickly log their work.
Attachments:
For better storage and performance control, Choose image quality— Original/High/Medium/Low in the Settings screen.
ServiceDesk Plus | On-premises
6.0.10
APK
June 9, 2025
41.85 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ee435eecd2b53cab726777f1ca58dbcf4a5379a5
Size: 41.85 MB
What's New:
Version 6.0.10:
Fixed a crash issue on the TFA login page.
Fixed a crash issue on the TFA login page.
More Information
Package Name:
Update Date:
2025-08-27
Latest Version:
6.2
Need Update:
Available on:
Requirements:
Android 8.0+
Report:
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