關於 ServiceDesk Plus SaaS HelpDesk
ServiceDesk Plus SaaS HelpDesk（包名：com.manageengine.sdp.ondemand）開發者是ManageEngine，ServiceDesk Plus SaaS HelpDesk的最新版本6.0.8更新時間為2022年01月25日。ServiceDesk Plus SaaS HelpDesk的分類是商業。您可以查看ServiceDesk Plus SaaS HelpDesk的開發者下的所有應用並找到ServiceDesk Plus SaaS HelpDesk在安卓上的200個相似應用。目前這個應用免費。該應用可以從APKFab或Google Play下載到Android 5.0+。APKFab.com的所有APK/XAPK文檔都是原始文檔並且100%安全下載的資源。
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
ServiceDesk Plus SaaS HelpDesk 6.0.8 更新
- Fixed push notification issue in Android 12 devices.
- An error message will be shown when closure rule gets violated while updating the status of a request.