Freshservice
8.5 479
v8.14.2 by Freshworks Inc
Editor's Review
Freshservice is an online ITIL service desk with a fresh twist.About Freshservice
Freshservice (Package Name: com.freshservice.helpdesk) is developed by Freshworks Inc and the latest version of Freshservice 8.14.2 was updated on October 23, 2026. Freshservice is in the category of Business with the feature Helpdesk ticketing and Incident management, etc. You can check all apps from the developer of Freshservice and find 200 alternative apps to Freshservice on Android. Currently this app is for free. This app can be downloaded on Android 8.1+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
Freshservice 8.14.2 Update
Bug fixes and stability improvements.
Read More
Freshservice Features
Related Videos
Take your Service Desk Mobile with Freshservice
Previous Versions
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Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 3af23077e4303cdba7b9f5d1258d14e72579b8a5
Size: 230.37 MB
What's New:
Bug fixes and stability improvements.
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 16daec883e72f614e073fc8daa41b8291fcca670
Size: 228.59 MB
What's New:
Bug fixes and stability improvements.
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: d9c09d81fd2a53a631ad16dc63729ed50ce978f4
Size: 228.45 MB
What's New:
- Journey forms in the app now follow business rules configured on the web.
- Minor bug fixes and stability improvements.
- Minor bug fixes and stability improvements.
Variant
Arch
Version
DPI
201
September 22, 2026
Freshservice
8.13.1
(201)
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 0ed5e26e3733444652e8364646a9f0f910ee7b63
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.arm64_v8a
Size: 228.38 MB
What's New:
- Ticket assignment now available on app. Route a ticket using your configured assignment policy, or assign it straight to a group or an agent.
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks
arm64-v8a
Android 8.1+
nodpi
201
September 24, 2026
Freshservice
8.13.1
(201)
Requires Android: Android 8.1+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 0b74a2de0f460b93dfc03e26d68362f124e97b52
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.armeabi_v7a
Size: 211.56 MB
What's New:
- Ticket assignment now available on app. Route a ticket using your configured assignment policy, or assign it straight to a group or an agent.
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks
- Set your availability in a tap. Toggle Online or Away, or let it auto-sync with your work schedule.
- Add and manage your out-of-office hours from the app, including entries for a teammate, and let ticket assignment adjust automatically.
- New fields and validations now supported for Tasks
armeabi-v7a
Android 8.1+
nodpi
More Information
Package Name:
Update Date:
2026-10-23
Latest Version:
8.14.2
Need Update:
Available on:
Requirements:
Android 8.1+
Report:
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