Freshservice
8.5 440
v8.11.1 by Freshworks Inc
Editor's Review
Freshservice is an online ITIL service desk with a fresh twist.About Freshservice
Freshservice (Package Name: com.freshservice.helpdesk) is developed by Freshworks Inc and the latest version of Freshservice 8.11.1 was updated on July 8, 2026. Freshservice is in the category of Business with the feature Helpdesk ticketing and Incident management, etc. You can check all apps from the developer of Freshservice and find 200 alternative apps to Freshservice on Android. Currently this app is for free. This app can be downloaded on Android 8.1+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
Freshservice 8.11.1 Update
We've been busy behind the scenes. A few bug fixes make Freshservice even more dependable
Read More
Freshservice Features
Related Videos
Take your Service Desk Mobile with Freshservice
Previous Versions
More
Variant
Arch
Version
DPI
197
July 8, 2026
Freshservice
8.11.1
(197)
Requires Android: Android 8.1+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 3a225f9630fdcb172dda6ebad7b0e0191418520f
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.armeabi_v7a
Size: 210.75 MB
What's New:
We've been busy behind the scenes. A few bug fixes make Freshservice even more dependable
armeabi-v7a
Android 8.1+
nodpi
197
July 10, 2026
Freshservice
8.11.1
(197)
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 700fc91e27f203109ab2557053287a5e6a92d74f
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.arm64_v8a
Size: 227.62 MB
What's New:
We've been busy behind the scenes. A few bug fixes make Freshservice even more dependable
arm64-v8a
Android 8.1+
nodpi
Variant
Arch
Version
DPI
196
July 1, 2026
Freshservice
8.11
(196)
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: c28c0e81ec0d8cb818368503be0a6539719daa62
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.arm64_v8a
Size: 227.64 MB
What's New:
- VIP users are now flagged with a crown badge so you can spot and prioritise such users' requests
- Minor bug fixes and enhancements
- Minor bug fixes and enhancements
arm64-v8a
Android 8.1+
nodpi
196
July 8, 2026
Freshservice
8.11
(196)
Requires Android: Android 8.1+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 6715c919d396643086862804c5098eb533aef189
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.armeabi_v7a
Size: 210.76 MB
What's New:
- VIP users are now flagged with a crown badge so you can spot and prioritise such users' requests
- Minor bug fixes and enhancements
- Minor bug fixes and enhancements
armeabi-v7a
Android 8.1+
nodpi
Variant
Arch
Version
DPI
192
June 11, 2026
Freshservice
8.10.1
(192)
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 6f3df9c66f4152491944cca40f606b99ca3d8bfd
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.arm64_v8a
Size: 227.41 MB
What's New:
- We’ve made several enhancements to improve the overall experience.
- Fixed bugs and addressed stability issues to keep things running smoothly.
- Fixed bugs and addressed stability issues to keep things running smoothly.
arm64-v8a
Android 8.1+
nodpi
192
June 12, 2026
Freshservice
8.10.1
(192)
Requires Android: Android 8.1+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: aaddf86cdd94f56911ca9c634392c947059aabe1
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.armeabi_v7a
Size: 210.57 MB
What's New:
- We’ve made several enhancements to improve the overall experience.
- Fixed bugs and addressed stability issues to keep things running smoothly.
- Fixed bugs and addressed stability issues to keep things running smoothly.
armeabi-v7a
Android 8.1+
nodpi
Variant
Arch
Version
DPI
190
May 24, 2026
Freshservice
8.9.2
(190)
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 6619e04302c8d0baee32e5ae1346857d951a0e6b
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.arm64_v8a
Size: 224.3 MB
What's New:
- New Field Types: Service Request forms now support Attachment, Formula, and Rich Text Editor fields on the mobile app.
- Field Validation: Admin-configured validations (regex and custom rules) are now enforced on mobile SR forms, with clear inline error messages on submission.
- Field Validation: Admin-configured validations (regex and custom rules) are now enforced on mobile SR forms, with clear inline error messages on submission.
arm64-v8a
Android 8.1+
nodpi
190
May 24, 2026
Freshservice
8.9.2
(190)
Requires Android: Android 8.1+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: fab3187741d65ee05fced0e5c0a3ab211ba0a9f8
Base APK: com.freshservice.helpdesk.apk
Split APKs: config.armeabi_v7a
Size: 206.22 MB
What's New:
- New Field Types: Service Request forms now support Attachment, Formula, and Rich Text Editor fields on the mobile app.
- Field Validation: Admin-configured validations (regex and custom rules) are now enforced on mobile SR forms, with clear inline error messages on submission.
- Field Validation: Admin-configured validations (regex and custom rules) are now enforced on mobile SR forms, with clear inline error messages on submission.
armeabi-v7a
Android 8.1+
nodpi
More Information
Package Name:
Update Date:
2026-07-08
Latest Version:
8.11.1
Need Update:
Available on:
Requirements:
Android 8.1+
Report:
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