Freshservice
5.9 141
v7.12.1 by Freshworks Inc
Editor's Review
Freshservice is an online ITIL service desk with a fresh twist.About Freshservice
Freshservice (Package Name: com.freshservice.helpdesk) is developed by Freshworks Inc and the latest version of Freshservice 7.12.1 was updated on April 24, 2024. Freshservice is in the category of Business with the feature Helpdesk ticketing and Incident management, etc. You can check all apps from the developer of Freshservice and find 200 alternative apps to Freshservice on Android. Currently this app is for free. This app can be downloaded on Android 5.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
Freshservice 7.12.1 Update
- Bug fixes and enhancements
Read More
Freshservice Features
Related Videos
Previous Versions More
Freshservice
7.12.1
APK
April 24, 2024
15.82 MB
Requires Android: Android 5.0+
Screen DPI: nodpi
SHA1: 757ab59476bd36225379d0a378bf351370febad3
Size: 15.82 MB
What's New:
- Bug fixes and enhancements
Freshservice
7.12
APK
April 4, 2024
15.81 MB
Requires Android: Android 5.0+
Screen DPI: nodpi
SHA1: 928fb824911f02a65c9b69844a6328b165139f69
Size: 15.81 MB
What's New:
- Agents can now add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.
- Bug fixes and enhancements.
- Bug fixes and enhancements.
Freshservice
7.11.1
APK
February 27, 2024
15.47 MB
Requires Android: Android 5.0+
Screen DPI: nodpi
SHA1: b3a9ed073680865f5a84a406759181e6d0a15072
Size: 15.47 MB
What's New:
- Agents can now conveniently access their on-call shifts by tapping the profile or More icon, ensuring ease of use and the ability to view schedules on the go.
- Bug fixes and performance improvements for a smoother experience.
- Bug fixes and performance improvements for a smoother experience.
Freshservice
7.10.3
APK
January 22, 2024
14.72 MB
Requires Android: Android 5.0+
Screen DPI: nodpi
SHA1: 391453e070c4298e4083e4408c0ffa3d832e563b
Size: 14.72 MB
What's New:
- Bug fixes and enhancements
More Information
Package Name:
Update Date:
2024-04-24
Latest Version:
7.12.1
Need Update:
Available on:
Requirements:
Android 5.0+
Report:
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