Freshservice
9.5 350
v8.6.1 by Freshworks Inc
Editor's Review
Freshservice is an online ITIL service desk with a fresh twist.About Freshservice
Freshservice (Package Name: com.freshservice.helpdesk) is developed by Freshworks Inc and the latest version of Freshservice 8.6.1 was updated on November 22, 2025. Freshservice is in the category of Business with the feature Helpdesk ticketing and Incident management, etc. You can check all apps from the developer of Freshservice and find 200 alternative apps to Freshservice on Android. Currently this app is for free. This app can be downloaded on Android 8.1+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL based IT service desk management solution in the cloud. The productivity centric Freshservice mobile app has been designed keeping in mind an IT agent’s flexibility to stay connected, ‘on the go’. With an industry first module named ‘To-Dos’ it enables the agent to prioritize their day and see all the work stream in a single window. Additionally other core ITIL modules such as incident management, change management, service catalog, asset management, user management and others are all available within the app.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
What’s new?
To-do list to plan your day.
Change Management to manage your changes
Task module to manage your schedule
Fully capable Incident management
Service Catalog
Approvals Management
User Management
Key features of Freshservice mobile app
1. Push notifications to stay on top of things.
2. Create or respond to tickets, assign it to agents, change its priority and due date, mark it as spam or delete it.
3. Prioritize and stay on top of tickets that matter the most with 9+ default views and unlimited custom views.
4. Insert canned responses when needed and attach files as necessary.
5. Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6. Search your list of users or the right solution in your knowledge base.
7. Get a quick overview of your help desk.
8. Your employees can access the service catalog and even place and track service requests.
9. Update all the details for assets, add new assets to the CMDB using the barcode/QR code scanner.
10. Log in easily using Active Directory SSO or SAML.
Freshservice 8.6.1 Update
- Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes.
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Freshservice Features
Related Videos
Previous Versions More
Freshservice
8.6.1
XAPK
APKs
November 22, 2025
202.92 MB
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: c3618491850ae91a989e8bd13b0607988a5f2d72
Size: 202.92 MB
What's New:
- Freshservice mobile app now supports HR, Finance, Facilities, Legal, Marketing, and other business teams, enabling them to manage requests, approvals, and tasks on the go.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes.
- The app now supports Move Ticket and Move Change actions, allowing agents to quickly reassign or move work items directly from mobile.
- Performance enhancements and bug fixes.
Freshservice
8.6
XAPK
APKs
November 9, 2025
202.87 MB
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 0b8ee95e06413c9560328f242d8200fe945f0d04
Size: 202.87 MB
What's New:
- Employees can now access and complete Journey-related tasks and approvals directly from the Freshservice mobile app, previously available only on the web portal. This mobile access enables users to stay on top of pending actions, make timely decisions, and manage tasks on the go.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere.
- Introducing Mobile App support for MSP — create, view, and manage tickets and client info anytime, anywhere.
Freshservice
8.5.1
XAPK
APKs
October 9, 2025
70.84 MB
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: ca8a1949214a110cfad29e98e824577091885dc1
Size: 70.84 MB
What's New:
- Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
Freshservice
8.5
XAPK
APKs
October 2, 2025
50.38 MB
Requires Android: Android 8.1+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: fd92618be580f1287576cbc91e7e732a1410628e
Size: 50.38 MB
What's New:
- Freshservice Mobile app's Solutions module is now redesigned and improved for faster answers. The new homepage offers organized categories and popular articles, plus a powerful search. Requesters can mark articles as helpful and find related content. Agents can access enhanced article metadata (view counts, author details) and switch language translations.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
- Say bye-bye to bugs! We're spring-cleaning Freshservice so it remains ready for the rainy days of your IT support life.
More Information
Package Name:
Update Date:
2025-11-22
Latest Version:
8.6.1
Need Update:
Available on:
Requirements:
Android 8.1+
Report:
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