VisualSupport - RemoteCall
8.0 10
v7.6.2.290 by RSUPPORT Co., Ltd.
About VisualSupport
VisualSupport (Package Name: com.rsupport.rtc.rsup) is developed by RSUPPORT Co., Ltd. and the latest version of VisualSupport - RemoteCall 7.6.2.290 was updated on March 2, 2025. VisualSupport - RemoteCall is in the category of Business. You can check all apps from the developer of VisualSupport - RemoteCall and find 200 alternative apps to VisualSupport - RemoteCall on Android. Currently this app is for free. This app can be downloaded on Android 4.1+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Recommended Android OS : 4.0 ~ 11.0
• Improve First Call Resolution
• Reduce Time to Resolution
• Increase Overall Satisfaction
[Key Features]
1. Real-time Video Streaming
Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2. Screen Capture
Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.
4. Easy to Connect
All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1. Download, install, and then launch the VisualSupport application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.
* Recommended Android OS : 4.0 ~ 11.0
Read More
VisualSupport Features
Related Videos
RemoteCall Visual Pack
Previous Versions
More
Requires Android: Android 4.1+
Architecture: arm64-v8a, armeabi-v7a
Screen DPI: 120-640dpi
SHA1: 3a370f982666bd6c4fad4c3e16658eb132f70678
Size: 28.37 MB
Requires Android: Android 4.1+
Architecture: arm64-v8a, armeabi-v7a
Screen DPI: 120-640dpi
SHA1: 88e41183b52a92930e35943e989cb03550addf4c
Size: 26.83 MB
Requires Android: Android 4.1+
Architecture: arm64-v8a, armeabi-v7a
Screen DPI: 120-640dpi
SHA1: 8c692d75db28422362b3740eba649fbeecf17d50
Size: 26.95 MB
Requires Android: Android 4.1+
Architecture: arm64-v8a, armeabi-v7a
Screen DPI: 120-640dpi
SHA1: 61e66ad8e58e35aadecd264ddd1ddd4b7ee79e91
Size: 27.49 MB
More Information
Package Name:
Update Date:
2025-03-02
Latest Version:
7.6.2.290
Need Update:
Available on:
Requirements:
Android 4.1+
Report:
Safe to Download
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