VisualSupport (Package Name: com.rsupport.rtc.rsup) is developed by RSUPPORT Co., Ltd. and the latest version of VisualSupport - RemoteCall 188.8.131.52 was updated on May 18, 2021. VisualSupport - RemoteCall is in the category of Business. You can check all apps from the developer of VisualSupport - RemoteCall and find 356 alternative apps to VisualSupport - RemoteCall on Android. Currently this app is for free. This app can be downloaded on Android 4.1+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download. The app to stream HD video of the issue(s) they’re experiencing in real-time.
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. • Improve First Call Resolution • Reduce Time to Resolution • Increase Overall Satisfaction [Key Features] 1. Real-time Video Streaming Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2. Screen Capture Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3. On-screen Drawing Mark important areas for the customer to see to communicate certain points more clearly. 4. Easy to Connect All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1. Download, install, and then launch the VisualSupport application. 2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3. Engage in real-time video support. 4. Close the application once video support session has ended. * Recommended Android OS : 4.0 ~ 11.0
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