Zoho Desk
8.8 207
v2.9.17 by Zoho Corporation
Editor's Review
Zoho Desk (formerly Zoho Support) is a context-aware help desk software that helps businesses focus on the customer.About Zoho Desk
Zoho Desk (Package Name: com.zoho.support) is developed by Zoho Corporation and the latest version of Zoho Desk 2.9.17 was updated on October 6, 2025. Zoho Desk is in the category of Business with the feature Multiple languages and Team Collaboration, etc. You can check all apps from the developer of Zoho Desk and find 200 alternative apps to Zoho Desk on Android. Currently this app is for free. This app can be downloaded on Android 7.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.
Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Zoho Desk 2.9.17 Update
- WhatsApp templates are now available in multiple languages to send personalized and localized messages to a global audience.
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Zoho Desk Features
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Variant
Arch
Version
DPI
197
October 6, 2025
Zoho Desk
2.9.17
(197)
Requires Android: Android 7.0+
Architecture: arm64-v8a
Screen DPI: 160-640dpi
SHA1: ebfec42c86a74efe648e0d312eb51be1eee75906
Base APK: com.zoho.support.apk
Split APKs: config.arm64_v8a, config.mdpi
Size: 47.75 MB
What's New:
- WhatsApp templates are now available in multiple languages to send personalized and localized messages to a global audience.
arm64-v8a
Android 7.0+
160-640dpi
197
October 6, 2025
Zoho Desk
2.9.17
(197)
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: 77493853180e182b771da0ecd48540c6168b5708
Base APK: com.zoho.support.apk
Split APKs: config.armeabi_v7a, config.xhdpi
Size: 25.98 MB
What's New:
- WhatsApp templates are now available in multiple languages to send personalized and localized messages to a global audience.
armeabi-v7a
Android 7.0+
160-640dpi
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: a5fb83c30899272da6e5e4ec8847862285a0c163
Size: 25.91 MB
What's New:
- You can now access agent details, time entries, happiness ratings, and tickets for quick insights.
- IM messages can now be created with reply assistance for every message and refined using AI-powered translations, tone, and length modifications.
- IM messages can now be created with reply assistance for every message and refined using AI-powered translations, tone, and length modifications.
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: f623e26f4a48af01ed38434090e1ad6f88acbf3f
Size: 25.69 MB
What's New:
- Zoho Desk is now compatible with Android 15.
Requires Android: Android 6.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: f54842fce41087dd053a499273b0af1b44e35d95
Size: 24.82 MB
What's New:
- Generative AI is now available. You can quickly summarize tickets, draft contextual replies, and generate content based on your prompts within seconds.
More Information
Package Name:
Update Date:
2025-10-06
Latest Version:
2.9.17
Need Update:
Available on:
Requirements:
Android 7.0+
Report:
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