Zoho Desk
8.8 208
v2.9.21 by Zoho Corporation
Editor's Review
Zoho Desk (formerly Zoho Support) is a context-aware help desk software that helps businesses focus on the customer.About Zoho Desk
Zoho Desk (Package Name: com.zoho.support) is developed by Zoho Corporation and the latest version of Zoho Desk 2.9.21 was updated on November 26, 2025. Zoho Desk is in the category of Business with the feature Multiple languages and Team Collaboration, etc. You can check all apps from the developer of Zoho Desk and find 200 alternative apps to Zoho Desk on Android. Currently this app is for free. This app can be downloaded on Android 7.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune, so your focus is only on the customer.
Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Here's how Zoho Desk makes your customer support software truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at desk@zohomobile.com and we'll get back to you right away.
Zoho Desk 2.9.21 Update
- Customer Tone and Key Topics generated by Zia are now supported in Ticket Properties.
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Zoho Desk Features
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Variant
Arch
Version
DPI
201
November 26, 2025
Zoho Desk
2.9.21
(201)
Requires Android: Android 7.0+
Architecture: arm64-v8a
Screen DPI: 160-640dpi
SHA1: e61b81a70152a49135c71173a94c8798e3c35abd
Base APK: com.zoho.support.apk
Split APKs: config.arm64_v8a, config.xxhdpi
Size: 28.18 MB
What's New:
- Customer Tone and Key Topics generated by Zia are now supported in Ticket Properties.
arm64-v8a
Android 7.0+
160-640dpi
201
November 26, 2025
Zoho Desk
2.9.21
(201)
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: 440fbb2600c9f65d9629556299e633972416449c
Base APK: com.zoho.support.apk
Split APKs: config.armeabi_v7a, config.xhdpi
Size: 26.45 MB
What's New:
- Customer Tone and Key Topics generated by Zia are now supported in Ticket Properties.
armeabi-v7a
Android 7.0+
160-640dpi
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: f8c0793eeb854ed3448a887532cc0cac40bf2eee
Size: 26.29 MB
What's New:
- You can now respond to Instagram DMs and comments through the Zoho Desk mobile app.
- You can now easily manage your replies by saving and managing drafts for Facebook and Instagram channel tickets.
- You can now easily manage your replies by saving and managing drafts for Facebook and Instagram channel tickets.
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: d710f049d9edabc1e59a2dd3340b46659af2fd6f
Size: 26.24 MB
What's New:
- Bug fixes and enhancements
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: 7bc4a83d43cb6628f9f5d486b2a40d218cb6f384
Size: 26.27 MB
What's New:
- You can now access your saved filters and apply them to tickets to find the tickets you need instantly.
More Information
Package Name:
Update Date:
2025-11-26
Latest Version:
2.9.21
Need Update:
Available on:
Requirements:
Android 7.0+
Report:
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