ServiceDesk Plus | On-premises
Deliver exceptional service experiences across IT, HR, Facilities, and more
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ServiceDesk Plus | On-premises
6.1
APK
June 24, 2025
40.82 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7c7ba759a189733d76909ab6ba457eb867f93f07
Size: 40.82 MB
What's New:
Version 6.1:
Assets(Supported from 15100):
1. Filter assets by product type for faster access in the Assets list view.
2. Select and update multiple assets simultaneously by long-pressing the asset cards in Assets list view.
3. Asset edit form populated based on product type.
Worklog Templates:
Technicians can now select templates to quickly log their work.
Attachments:
For better storage and performance control, Choose image quality— Original/High/Medium/Low in the Settings screen.
Assets(Supported from 15100):
1. Filter assets by product type for faster access in the Assets list view.
2. Select and update multiple assets simultaneously by long-pressing the asset cards in Assets list view.
3. Asset edit form populated based on product type.
Worklog Templates:
Technicians can now select templates to quickly log their work.
Attachments:
For better storage and performance control, Choose image quality— Original/High/Medium/Low in the Settings screen.
ServiceDesk Plus | On-premises
6.0.10
APK
June 9, 2025
41.85 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ee435eecd2b53cab726777f1ca58dbcf4a5379a5
Size: 41.85 MB
What's New:
Version 6.0.10:
Fixed a crash issue on the TFA login page.
Fixed a crash issue on the TFA login page.
ServiceDesk Plus | On-premises
6.0.9
APK
May 1, 2025
41.85 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2ba853c526516a8ed166b2df7693bc80c20ebf94
Size: 41.85 MB
What's New:
Version 6.0.9:
1. Set Your Default Portal: Personalize your journey by choosing your preferred portal as your default landing page, get where you need to go faster.
2. Bulk Attachment Downloads: Save time with our new bulk download feature, grab all your attachments in one tap. It is supported from SDP 14960 build.
3. Email Signature Support: Craft more polished replies with custom email signatures, adding a professional touch to every message. It is supported from SDP 14100 build.
1. Set Your Default Portal: Personalize your journey by choosing your preferred portal as your default landing page, get where you need to go faster.
2. Bulk Attachment Downloads: Save time with our new bulk download feature, grab all your attachments in one tap. It is supported from SDP 14960 build.
3. Email Signature Support: Craft more polished replies with custom email signatures, adding a professional touch to every message. It is supported from SDP 14100 build.
ServiceDesk Plus | On-premises
6.0.8
APK
March 21, 2025
41.84 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 24ceb1988c72c43c01e5881cdbbf7029a4ead9eb
Size: 41.84 MB
What's New:
Version 6.0.8:
1. Fixed ANR issues in Add/Edit request pages.
2. Bug fixes and stability improvements in requests search
1. Fixed ANR issues in Add/Edit request pages.
2. Bug fixes and stability improvements in requests search
ServiceDesk Plus | On-premises
6.0.7
APK
March 5, 2025
41.84 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: f679d340117593214434b1a7a423c8131857ad95
Size: 41.84 MB
What's New:
Version 6.0.7:
1. Technicians can now mention other users and technicians while adding or editing notes.
2. Technicians can view details of the tagged user by tapping on the @username in the latest conversations of the request details screen.
3. Cancel request option has been added in the Request module for both Requesters and Technicians.
1. Technicians can now mention other users and technicians while adding or editing notes.
2. Technicians can view details of the tagged user by tapping on the @username in the latest conversations of the request details screen.
3. Cancel request option has been added in the Request module for both Requesters and Technicians.
ServiceDesk Plus | On-premises
6.0.6
APK
December 31, 2024
41.81 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3a683e5fb557a13812a2a5a554399bb5c2def48f
Size: 41.81 MB
What's New:
Version 6.0.6:
1. Supported Task additional fields from SDP 14500.
2. Sort by Due-by Date option supported in requests list.
3. Fixed SD-126228: Mobile application is not in sync with the field and form rules created for UDF Fields in Build 14830.
1. Supported Task additional fields from SDP 14500.
2. Sort by Due-by Date option supported in requests list.
3. Fixed SD-126228: Mobile application is not in sync with the field and form rules created for UDF Fields in Build 14830.
ServiceDesk Plus | On-premises
6.0.5
APK
November 11, 2024
41.81 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: e59bcb0c861f3a2126265e5f4af212bc29a9698a
Size: 41.81 MB
What's New:
Version 6.0.5:
1. Fixed Issue - SD 124853 : Unable to connect to server due to a security filter configured.
2. Fixed Issue - SD 124522 : Duplicate requests shown in Dashboard's global search.
3. Fixed search by subject issue in approval clarification.
1. Fixed Issue - SD 124853 : Unable to connect to server due to a security filter configured.
2. Fixed Issue - SD 124522 : Duplicate requests shown in Dashboard's global search.
3. Fixed search by subject issue in approval clarification.
ServiceDesk Plus | On-premises
6.0.4
APK
October 25, 2024
41.81 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3206aa95e09300823814016d2225985bdbef944a
Size: 41.81 MB
What's New:
Version 6.0.4:
1. Azure Pre-Authentication supported from build 14850.
2. Tailor your announcements to your preferences using filters.
1. Azure Pre-Authentication supported from build 14850.
2. Tailor your announcements to your preferences using filters.
ServiceDesk Plus | On-premises
6.0.3
APK
September 24, 2024
41.75 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 979278210cd75a3eb01ed3693176aa697cd8e000
Size: 41.75 MB
What's New:
Version 6.0.3:
1. Added the ability to retrieve the server URL by scanning a QR code directly from the Server URL page.
2. General fixes and stability improvements.
1. Added the ability to retrieve the server URL by scanning a QR code directly from the Server URL page.
2. General fixes and stability improvements.
ServiceDesk Plus | On-premises
6.0.2
APK
September 11, 2024
41.71 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ba5ce588ea631f053d2d97d240ce1496389e864f
Size: 41.71 MB
What's New:
SDP v6.0.2 :
1. Resolved a scrolling issue in the Request Details screen, ensuring smooth navigation through the description text for seamless experience : SDI-123022
2. Resolved an issue in Login Screen, where a blank screen appeared when Local Authentication was disabled.
1. Resolved a scrolling issue in the Request Details screen, ensuring smooth navigation through the description text for seamless experience : SDI-123022
2. Resolved an issue in Login Screen, where a blank screen appeared when Local Authentication was disabled.
ServiceDesk Plus | On-premises
6.0.1
APK
August 7, 2024
42.53 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: cb37496cd3cf5dbca67dc4d439c473ce3be8bfcc
Size: 42.53 MB
What's New:
v6.0.1 :
1. Fixed an issue with root detection. If you received an error mistakenly indicating that your device is rooted, please install the latest update.
2. Starting with v6.0, mobile apps will only function with SDP build 14000 or higher.
3. Minor bug fixes and Security Enhancements.
1. Fixed an issue with root detection. If you received an error mistakenly indicating that your device is rooted, please install the latest update.
2. Starting with v6.0, mobile apps will only function with SDP build 14000 or higher.
3. Minor bug fixes and Security Enhancements.
ServiceDesk Plus | On-premises
6.0
APK
July 29, 2024
42.53 MB
Requires Android: Android 6.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4127bbf253dd18b41c55cca7693873a5bc127a8e
Size: 42.53 MB
What's New:
v6.0:
-Improved UI/UX & performance
-Stay updated with Announcements & Pending Approvals on Home Screen
-Search quickly across the portals
-Connect & Chat seamlessly to resolve issues quickly
-Request more information for approvals while approving/rejecting
-Work log timer to manage your time for requests
-Manage multiple requests: Pickup,Assign,Close & Delete
-Manage assets with Zebra RFID device
-Add My Pending Requests to device’s calendar
-Customise the request list view with desired fields
-Improved UI/UX & performance
-Stay updated with Announcements & Pending Approvals on Home Screen
-Search quickly across the portals
-Connect & Chat seamlessly to resolve issues quickly
-Request more information for approvals while approving/rejecting
-Work log timer to manage your time for requests
-Manage multiple requests: Pickup,Assign,Close & Delete
-Manage assets with Zebra RFID device
-Add My Pending Requests to device’s calendar
-Customise the request list view with desired fields
ServiceDesk Plus | On-premises
5.9.1
APK
November 1, 2023
22.54 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 12f98947a15b2099c135529c931e80f67657b0a2
Size: 22.54 MB
What's New:
V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
ServiceDesk Plus | On-premises
5.9
APK
September 14, 2023
22.58 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 70fa168c1df9ea070112720cf7c368675115ea4c
Size: 22.58 MB
What's New:
V5.9:
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
ServiceDesk Plus | On-premises
5.8.4
APK
September 13, 2023
22.41 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: fc605a181f294323f89300aa637202abd68ed179
Size: 22.41 MB
What's New:
Version 5.8.4:
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
ServiceDesk Plus | On-premises
5.8.3
APK
March 28, 2023
22.31 MB
Variant
Arch
Version
DPI
ServiceDesk Plus | On-premises
5.8.2
APK
March 1, 2023
22.03 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2d51a3523be624e257f6cb2aed0046ed5ff6e4ec
Size: 22.03 MB
What's New:
Version 5.8.2 :
1. Supported Thai, Greek, Lithuanian, Macedonian, Bulgarian & Traditional Chinese languages.
2. Provided multi-select option for adding attachments.
3. Minor bug fixes and feature enhancements.
1. Supported Thai, Greek, Lithuanian, Macedonian, Bulgarian & Traditional Chinese languages.
2. Provided multi-select option for adding attachments.
3. Minor bug fixes and feature enhancements.
ServiceDesk Plus | On-premises
5.8.1
APK
January 20, 2023
21.68 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 43ca23b89798073bd59701cfd04c3c51bfa909d0
Size: 21.68 MB
What's New:
Version 5.8.1 :
SAML Login issue fixed.
SAML Login issue fixed.
ServiceDesk Plus | On-premises
5.8
APK
January 10, 2023
21.68 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 99760e7024ff27e920b0408e7c9b4bce14798108
Size: 21.68 MB
What's New:
Version 5.8:
1. Introduced Change module from SDP build 14000.
Following actions are supported:
- Changes List & it's details view
- Submission, Planning, Approval, Implementation, Review and Close stage views
- Status comments & Attachments view
- Status change action
- MLA approval & level actions
2. Asset loan feature supported from SDP build 11121. You can Add, Extend, Return a Loan and View Loan Registry & it’s details
3. Supported Reply templates with Rich Text Editor from SDP build 14100.
1. Introduced Change module from SDP build 14000.
Following actions are supported:
- Changes List & it's details view
- Submission, Planning, Approval, Implementation, Review and Close stage views
- Status comments & Attachments view
- Status change action
- MLA approval & level actions
2. Asset loan feature supported from SDP build 11121. You can Add, Extend, Return a Loan and View Loan Registry & it’s details
3. Supported Reply templates with Rich Text Editor from SDP build 14100.
ServiceDesk Plus | On-premises
5.7.4
APK
November 29, 2022
21.05 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: fee48d7760c635b658e20574c80d03b2c38b2d0d
Size: 21.05 MB
What's New:
Version 5.7.4 :
Minor Bug Fixes and Security Enhancements.
Minor Bug Fixes and Security Enhancements.
ServiceDesk Plus | On-premises
5.7.3
APK
October 6, 2022
21.05 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3c3b776c7ad7b9194d28ffbd034e1f2844d13571
Size: 21.05 MB
What's New:
Version 5.7.3:
1. Minor bug fixes in worklog and Feature Enhancements.
2. Fixed SDF - 92062 : Technician Search in Add/Edit Worklog Form.
3. Fixed SD - 63619 : Comment popup was not shown on status change.
4. Fixed SD - 104835 : Cannot choose value for additional field in Add-Request Form.
1. Minor bug fixes in worklog and Feature Enhancements.
2. Fixed SDF - 92062 : Technician Search in Add/Edit Worklog Form.
3. Fixed SD - 63619 : Comment popup was not shown on status change.
4. Fixed SD - 104835 : Cannot choose value for additional field in Add-Request Form.
ServiceDesk Plus | On-premises
5.7.2
APK
August 8, 2022
20.77 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 91e49aff77e9c94674f2e7e866497e31ae437650
Size: 20.77 MB
What's New:
Version 5.7.2:
Minor Bug Fixes and Security Enhancements.
Minor Bug Fixes and Security Enhancements.
ServiceDesk Plus | On-premises
5.7.1
APK
July 3, 2022
12.97 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: b175099a538dfbaf1225e9ef09b8b487cb148393
Size: 12.97 MB
What's New:
Version 5.7.1:
1. SDF-92592 : Captcha Verification Check for Mobile Logins.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold. It supports from 13006 build.
2. Minor Bug fixes.
1. SDF-92592 : Captcha Verification Check for Mobile Logins.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold. It supports from 13006 build.
2. Minor Bug fixes.
ServiceDesk Plus | On-premises
5.7
APK
April 1, 2022
12.97 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ff82e2228387f9e50ab59f641a66949df0babff7
Size: 12.97 MB
What's New:
Version 5.7:
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
ServiceDesk Plus | On-premises
5.6.4
APK
March 1, 2022
7.38 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 1e3114ae5f0d3f4260ac79b7daac40544f4fa199
Size: 7.38 MB
What's New:
Version 5.6.4:
Minor bug fixes in Login.
Minor bug fixes in Login.
ServiceDesk Plus | On-premises
5.6.3
APK
February 3, 2022
7.37 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: a321a0c7a0b21111f6881ced520fb6812f8dad24
Size: 7.37 MB
What's New:
Version 5.6.3:
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
ServiceDesk Plus | On-premises
5.6.2
APK
September 29, 2021
7.3 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 1eb5d1849a82c9f932a895a9abb07c25e66c80d0
Size: 7.3 MB
What's New:
Version 5.6.2:
Security enhancements and Bug fixes.
Security enhancements and Bug fixes.
ServiceDesk Plus | On-premises
5.6.1
APK
September 23, 2021
7.27 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 6345565cd78bfc713bd698a020f10c1b860db3a6
Size: 7.27 MB
What's New:
V5.6.1
1. Request Approval - If user don't have permission to view request details user can approve/reject.
2. SAML login issue fixed
3. Asset product type listing issue fixed in 12000 build #7208225
4. Add request crash for requesters issue fixed
5. SD-97324 : Task contents getting displayed in HTML content.
6. Notification sound issue fixed when download attachments.
1. Request Approval - If user don't have permission to view request details user can approve/reject.
2. SAML login issue fixed
3. Asset product type listing issue fixed in 12000 build #7208225
4. Add request crash for requesters issue fixed
5. SD-97324 : Task contents getting displayed in HTML content.
6. Notification sound issue fixed when download attachments.
ServiceDesk Plus | On-premises
5.6
APK
July 15, 2021
7.27 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d27b3f567563d5873bcd4e5e2fc82c7cea37bda3
Size: 7.27 MB
What's New:
Version 5.6:
1. Login via V3 API is supported from build number 11200 for the following login methods:
a) Local Authentication
b) Active Directory Authentication
c) LDAP Authentication.
2. SAML Authentication login supported from build number 11200.
3. SD-89420 : Server details are preconfigured if the app is installed via MDM.
1. Login via V3 API is supported from build number 11200 for the following login methods:
a) Local Authentication
b) Active Directory Authentication
c) LDAP Authentication.
2. SAML Authentication login supported from build number 11200.
3. SD-89420 : Server details are preconfigured if the app is installed via MDM.
ServiceDesk Plus | On-premises
5.5.2
APK
June 18, 2021
6.89 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: c2cd85b7334c3a3fb5e475aab8ea2f3dd703a583
Size: 6.89 MB
What's New:
V5.5.2
1. Incompatible mobile application issue fixed
2. Requester's job title and department showed for request approvals
1. Incompatible mobile application issue fixed
2. Requester's job title and department showed for request approvals
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