IT HelpDesk - ServiceDesk Plus
Help desk software with integrated asset & project management.
DownloadPrevious Versions
IT HelpDesk - ServiceDesk Plus
5.9.1
APK
November 1, 2023
22.54 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 12f98947a15b2099c135529c931e80f67657b0a2
Size: 22.54 MB
What's New:
V5.9.1:
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
3. Minor bug fixes and Feature Enhancements.
IT HelpDesk - ServiceDesk Plus
5.9
APK
September 14, 2023
22.58 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 70fa168c1df9ea070112720cf7c368675115ea4c
Size: 22.58 MB
What's New:
V5.9:
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
3. Users can now search through pending approvals from SDP 14200
4. Provided Update-Reason field in Edit Request Form
5. Provided support for adding attachments in Edit Request Form
6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided
IT HelpDesk - ServiceDesk Plus
5.8.4
APK
September 13, 2023
22.41 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: fc605a181f294323f89300aa637202abd68ed179
Size: 22.41 MB
What's New:
Version 5.8.4:
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
1. Supported Multi-Factor Authentication from SDP Build 14500.
2. Introduced UAT and Release stages in Change module from SDP Build 14500.
3. Users can now view various file formats if they've installed the suitable file-viewer in device.
4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.
IT HelpDesk - ServiceDesk Plus
5.8.3
APK
March 28, 2023
22.31 MB
Variant
Arch
Version
DPI
IT HelpDesk - ServiceDesk Plus
5.8.2
APK
March 1, 2023
22.03 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2d51a3523be624e257f6cb2aed0046ed5ff6e4ec
Size: 22.03 MB
What's New:
Version 5.8.2 :
1. Supported Thai, Greek, Lithuanian, Macedonian, Bulgarian & Traditional Chinese languages.
2. Provided multi-select option for adding attachments.
3. Minor bug fixes and feature enhancements.
1. Supported Thai, Greek, Lithuanian, Macedonian, Bulgarian & Traditional Chinese languages.
2. Provided multi-select option for adding attachments.
3. Minor bug fixes and feature enhancements.
IT HelpDesk - ServiceDesk Plus
5.8.1
APK
January 20, 2023
21.68 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 43ca23b89798073bd59701cfd04c3c51bfa909d0
Size: 21.68 MB
What's New:
Version 5.8.1 :
SAML Login issue fixed.
SAML Login issue fixed.
IT HelpDesk - ServiceDesk Plus
5.8
APK
January 10, 2023
21.68 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 99760e7024ff27e920b0408e7c9b4bce14798108
Size: 21.68 MB
What's New:
Version 5.8:
1. Introduced Change module from SDP build 14000.
Following actions are supported:
- Changes List & it's details view
- Submission, Planning, Approval, Implementation, Review and Close stage views
- Status comments & Attachments view
- Status change action
- MLA approval & level actions
2. Asset loan feature supported from SDP build 11121. You can Add, Extend, Return a Loan and View Loan Registry & it’s details
3. Supported Reply templates with Rich Text Editor from SDP build 14100.
1. Introduced Change module from SDP build 14000.
Following actions are supported:
- Changes List & it's details view
- Submission, Planning, Approval, Implementation, Review and Close stage views
- Status comments & Attachments view
- Status change action
- MLA approval & level actions
2. Asset loan feature supported from SDP build 11121. You can Add, Extend, Return a Loan and View Loan Registry & it’s details
3. Supported Reply templates with Rich Text Editor from SDP build 14100.
IT HelpDesk - ServiceDesk Plus
5.7.4
APK
November 29, 2022
21.05 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: fee48d7760c635b658e20574c80d03b2c38b2d0d
Size: 21.05 MB
What's New:
Version 5.7.4 :
Minor Bug Fixes and Security Enhancements.
Minor Bug Fixes and Security Enhancements.
IT HelpDesk - ServiceDesk Plus
5.7.3
APK
October 6, 2022
21.05 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3c3b776c7ad7b9194d28ffbd034e1f2844d13571
Size: 21.05 MB
What's New:
Version 5.7.3:
1. Minor bug fixes in worklog and Feature Enhancements.
2. Fixed SDF - 92062 : Technician Search in Add/Edit Worklog Form.
3. Fixed SD - 63619 : Comment popup was not shown on status change.
4. Fixed SD - 104835 : Cannot choose value for additional field in Add-Request Form.
1. Minor bug fixes in worklog and Feature Enhancements.
2. Fixed SDF - 92062 : Technician Search in Add/Edit Worklog Form.
3. Fixed SD - 63619 : Comment popup was not shown on status change.
4. Fixed SD - 104835 : Cannot choose value for additional field in Add-Request Form.
IT HelpDesk - ServiceDesk Plus
5.7.2
APK
August 8, 2022
20.77 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 91e49aff77e9c94674f2e7e866497e31ae437650
Size: 20.77 MB
What's New:
Version 5.7.2:
Minor Bug Fixes and Security Enhancements.
Minor Bug Fixes and Security Enhancements.
IT HelpDesk - ServiceDesk Plus
5.7.1
APK
July 3, 2022
12.97 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: b175099a538dfbaf1225e9ef09b8b487cb148393
Size: 12.97 MB
What's New:
Version 5.7.1:
1. SDF-92592 : Captcha Verification Check for Mobile Logins.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold. It supports from 13006 build.
2. Minor Bug fixes.
1. SDF-92592 : Captcha Verification Check for Mobile Logins.
In ServiceDesk Plus mobile app, users will now be prompted to enter a captcha code during the final login attempt before reaching the account lockout threshold. It supports from 13006 build.
2. Minor Bug fixes.
IT HelpDesk - ServiceDesk Plus
5.7
APK
April 1, 2022
12.97 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ff82e2228387f9e50ab59f641a66949df0babff7
Size: 12.97 MB
What's New:
Version 5.7:
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
1. Supported Checklist feature on Request module from 11300 build.
2. Security enhancements.
3. Issue fixed SD-95820: Unable to Add attachments above 10MB.
4. Issue fixed SD-93128,SD-101637: Filters are getting reset while reopening the app.
IT HelpDesk - ServiceDesk Plus
5.6.4
APK
March 1, 2022
7.38 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 1e3114ae5f0d3f4260ac79b7daac40544f4fa199
Size: 7.38 MB
What's New:
Version 5.6.4:
Minor bug fixes in Login.
Minor bug fixes in Login.
IT HelpDesk - ServiceDesk Plus
5.6.3
APK
February 3, 2022
7.37 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: a321a0c7a0b21111f6881ced520fb6812f8dad24
Size: 7.37 MB
What's New:
Version 5.6.3:
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
Issues Fixed:
1. SD-100024: Description isn't getting displayed in approvals tab.
2. SD-100331: Domain drop-down is not available when LDAP is enabled.
3. SD-100415: Getting blank screen while trying to log in using SAML in SDP android application. 4. Minor Bug fixes and security enhancements.
IT HelpDesk - ServiceDesk Plus
5.6.2
APK
September 29, 2021
7.3 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 1eb5d1849a82c9f932a895a9abb07c25e66c80d0
Size: 7.3 MB
What's New:
Version 5.6.2:
Security enhancements and Bug fixes.
Security enhancements and Bug fixes.
IT HelpDesk - ServiceDesk Plus
5.6.1
APK
September 23, 2021
7.27 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 6345565cd78bfc713bd698a020f10c1b860db3a6
Size: 7.27 MB
What's New:
V5.6.1
1. Request Approval - If user don't have permission to view request details user can approve/reject.
2. SAML login issue fixed
3. Asset product type listing issue fixed in 12000 build #7208225
4. Add request crash for requesters issue fixed
5. SD-97324 : Task contents getting displayed in HTML content.
6. Notification sound issue fixed when download attachments.
1. Request Approval - If user don't have permission to view request details user can approve/reject.
2. SAML login issue fixed
3. Asset product type listing issue fixed in 12000 build #7208225
4. Add request crash for requesters issue fixed
5. SD-97324 : Task contents getting displayed in HTML content.
6. Notification sound issue fixed when download attachments.
IT HelpDesk - ServiceDesk Plus
5.6
APK
July 15, 2021
7.27 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d27b3f567563d5873bcd4e5e2fc82c7cea37bda3
Size: 7.27 MB
What's New:
Version 5.6:
1. Login via V3 API is supported from build number 11200 for the following login methods:
a) Local Authentication
b) Active Directory Authentication
c) LDAP Authentication.
2. SAML Authentication login supported from build number 11200.
3. SD-89420 : Server details are preconfigured if the app is installed via MDM.
1. Login via V3 API is supported from build number 11200 for the following login methods:
a) Local Authentication
b) Active Directory Authentication
c) LDAP Authentication.
2. SAML Authentication login supported from build number 11200.
3. SD-89420 : Server details are preconfigured if the app is installed via MDM.
IT HelpDesk - ServiceDesk Plus
5.5.2
APK
June 18, 2021
6.89 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: c2cd85b7334c3a3fb5e475aab8ea2f3dd703a583
Size: 6.89 MB
What's New:
V5.5.2
1. Incompatible mobile application issue fixed
2. Requester's job title and department showed for request approvals
1. Incompatible mobile application issue fixed
2. Requester's job title and department showed for request approvals
IT HelpDesk - ServiceDesk Plus
5.5.1
APK
June 11, 2021
6.89 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: e37229f03250825259e40cbbefb7bdcda4d05ec9
Size: 6.89 MB
What's New:
V5.5.1:
Requests list crash issue fixed.
Requests list crash issue fixed.
IT HelpDesk - ServiceDesk Plus
5.5
APK
June 1, 2021
6.88 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 7feb3ebb64570bde633fc6bc270609c982af5399
Size: 6.88 MB
What's New:
Version 5.5
1. Api search supported for Requests from SDP build 9412.
2. Enhancements in Requests and Solutions module.
3. Security enhancements.
1. Api search supported for Requests from SDP build 9412.
2. Enhancements in Requests and Solutions module.
3. Security enhancements.
IT HelpDesk - ServiceDesk Plus
5.4.5
APK
April 15, 2021
6.77 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 21b525ef3c06e4adf471090a077ad3ad1331d59e
Size: 6.77 MB
What's New:
Version 5.4.5:
1. Session management in mobile app from 11200 build version.
2. Bug fixes.
1. Session management in mobile app from 11200 build version.
2. Bug fixes.
IT HelpDesk - ServiceDesk Plus
5.4.3
APK
March 22, 2021
6.78 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3eba35e0cc427e2a726fb072a63f5d300281f44e
Size: 6.78 MB
What's New:
Version 5.4.3:
1. Issue fixed SD-93290
2. Fixed Product-Types Loading Issue in Add-Asset Form (SD-93703).
3. Minor bug fixes and improvements.
1. Issue fixed SD-93290
2. Fixed Product-Types Loading Issue in Add-Asset Form (SD-93703).
3. Minor bug fixes and improvements.
IT HelpDesk - ServiceDesk Plus
5.4.2
APK
February 18, 2021
6.77 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 92630625c015531d8a52ef6b424ad2f1a5a3290d
Size: 6.77 MB
What's New:
Version 5.4.2
*Minor Bug fixes in Change Approvals.
*Minor Bug fixes in Change Approvals.
IT HelpDesk - ServiceDesk Plus
5.4.1
APK
January 26, 2021
6.75 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: c0d3c1f6bffc3587129723dc89704c679ed1bf57
Size: 6.75 MB
What's New:
Version 5.4.1
1) Fixed "User doesn't have permission" issue when accessing request approvals.
2) Minor bug fixes.
1) Fixed "User doesn't have permission" issue when accessing request approvals.
2) Minor bug fixes.
IT HelpDesk - ServiceDesk Plus
5.4
APK
December 9, 2020
6.75 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: a087486bdb9aa3c99f2f5fdb6d1ad85790da3bc7
Size: 6.75 MB
What's New:
Version 5.4:
1. Edit assets if the server build is 11121 or higher.
2. View the resource details while creating or editing requests if the server build is 11100 or higher.
3. Filter asset search results based on its Name, Barcode, Serial number, Product type, Product, State, and Site.
4. Bug fixes.
1. Edit assets if the server build is 11121 or higher.
2. View the resource details while creating or editing requests if the server build is 11100 or higher.
3. Filter asset search results based on its Name, Barcode, Serial number, Product type, Product, State, and Site.
4. Bug fixes.
IT HelpDesk - ServiceDesk Plus
5.3.1
APK
October 3, 2020
6.56 MB
Requires Android: Android 4.1+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 60848eabb6872a01ee76e2b3b052d724a39dbcbd
Size: 6.56 MB
What's New:
Version 5.3.1:
1. SD-90196 - Template name and type shown in Request details Page.
2. Close comment mandatory check removed if status_change_comment is disabled in Self Service Portal settings.
3. Bug fixes
1. SD-90196 - Template name and type shown in Request details Page.
2. Close comment mandatory check removed if status_change_comment is disabled in Self Service Portal settings.
3. Bug fixes
IT HelpDesk - ServiceDesk Plus
5.3
APK
August 21, 2020
6.6 MB
Requires Android: Android 4.1+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d13b6715a6b992a5c56f01d7526f54b5e5e9e894
Size: 6.6 MB
What's New:
Version 5.3:
1. New Passcode for enhanced security. Set up passcode under Settings.
Touch ID option is available now.
Configure auto-lock time period to automatically lock the app.
2. Security enhancements
Issue Fixes:
1. #86730: Hard disk space value updation issue fixed and loan start date and end date shown for loaned assets
2. Request description format issue fixed in Request View.
3. Portal & template images loading fixed.
1. New Passcode for enhanced security. Set up passcode under Settings.
Touch ID option is available now.
Configure auto-lock time period to automatically lock the app.
2. Security enhancements
Issue Fixes:
1. #86730: Hard disk space value updation issue fixed and loan start date and end date shown for loaned assets
2. Request description format issue fixed in Request View.
3. Portal & template images loading fixed.
IT HelpDesk - ServiceDesk Plus
5.2.4
APK
April 14, 2020
7.97 MB
Requires Android: Android 4.1+
Screen DPI: 120-640dpi
SHA1: 0dcce7f5a9324fa0e75d487d0d46bab84d8e43cc
Size: 7.97 MB
What's New:
Version 5.2.4:
1. Crashes fixed all over the app
2. Worklog description updation issue while editing is fixed
1. Crashes fixed all over the app
2. Worklog description updation issue while editing is fixed
IT HelpDesk - ServiceDesk Plus
5.2.3
APK
March 17, 2020
7.97 MB
Requires Android: Android 4.1+
Screen DPI: 120-640dpi
SHA1: 6a334a60e6456cc5a46ff990eb55d40c84e3e95e
Size: 7.97 MB
What's New:
"Version 5.2.3:
Issues fixed in Assets module."
Issues fixed in Assets module."
IT HelpDesk - ServiceDesk Plus
5.2.2
APK
March 13, 2020
7.97 MB
Requires Android: Android 4.1+
Screen DPI: 120-640dpi
SHA1: 3e5b9f6772a8f49c09cbc00ec08acb63d31692c0
Size: 7.97 MB
What's New:
Issues fixed in Assets module & Templates.
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