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Versioni Precedenti
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3d630edead10b4a313b0ac33f8813f8ee372e5db
Size: 74.17 MB
What's New:
We are currently working on new features that are going live down the road.
Stay tuned!
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 808594938a290256da7bc9e0ce1e61333e8a4ab2
Size: 73.57 MB
What's New:
- When viewing location details (whether from the work order details screen, the summary screen, or elsewhere), you’ll now see the “Main Contact” listed for that location. To improve clarity and consistency, the label has been updated from “Store Manager” to “Main Contact.”
FIXED
- There was a case when tracking numbers of work orders got swapped with internal web numbers. Confusing web numbers are gone. Proper tracking numbers are back where they belong.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d00c726d792b1a862b47cbed4bdc0bf4709b18eb
Size: 73.39 MB
What's New:
- When you added a WO attachment using the Take Photo option, you were unable to zoom while taking the picture. This made it difficult to capture detailed or close‑up images needed for documentation. We've fixed the camera interaction behavior.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 0e6682d4a9e698d8fb5aad2ee60aad9b84bff65d
Size: 73.17 MB
What's New:
- When you changed your device language to Polish and then returned to the SC Provider app, you encountered the following error message: Couldn't find 3-letter country code for SP. Language switching now works smoothly, ensuring a consistent and error‑free experience.
- You couldn't open and view asset attachments in PDF format. We fixed the issue so PDF attachments now open and display correctly within the asset record.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: bbcd80b461be5d55abe5feedb6e1e5c904f2239d
Size: 73.3 MB
What's New:
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 17ca59ec0b44c744f8921c323bcf8cf05065ad26
Size: 73.3 MB
What's New:
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: bf872db9b1fd67894337f2135c725dd902b94b7d
Size: 72.64 MB
What's New:
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 3a4ab946076a1f925e806629cb0af1b54177d9cb
Size: 72.64 MB
What's New:
- During work order creation with interactive troubleshooting, you can now select date and time for the corresponding questions.
FIXED
- Selecting See Attachments in the New Service Request email, you were redirected to the WO list instead of the corresponding WO screen. The link now correctly opens the specific work order associated with the email.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: d8a5eef11ce018fc2078cb7d3b8ccd76bac1d669
Size: 72.67 MB
What's New:
- Even if you don't allow to use your location GPS coordinates, you'll be able to proceed with non-compliant check in/out. The location coordinates will be set to N/A.
FIXED
- You were unable to add or see notes from the WO Notes tab. This ability has been fully restored.
- You can now add a WO attachment without a comment by selecting Add Note. If the comment field is left empty, the attachment will be added with the system-generated note.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 59af66b29b3a6b1a4d3558ce7940db126fb786e5
Size: 72.18 MB
What's New:
- When multi-leak flow is enabled, the SC Provider app now displays circuits for selection on the Select Asset screen.
Previously, circuits were not shown even if the added or selected asset had them, limiting visibility and selection options.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 83253916774db37ba0288b21535ade9fb448025c
Size: 71.76 MB
What's New:
- When an FTM technisian attempts to check in to a WO while there is another check in on a different WO, the system now displays an updated message to inform the technician about the conflict. Press Cancel to close the message without any changes. Click Check Out to be redirected to the checked-in WO for next steps.
FIXED
- With the device switched to Hungarian, some information on the Log In screen was incorrectly displayed in Romanian, leading to confusion for Hungarian-speaking users.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: c75153a79a70df9e666d45b2b17b67de1a0f4fc3
Size: 71.76 MB
What's New:
- Occasionally, the spinning gear icon appeared in place of the Log Time button on a WO. This prevented you from checking into the WO.
- Those who have up to 250 inventory locations might have faced the following issue. Attempting to create a transfer, you saw a system error message.
- With the device switched to Hungarian, the Root Cause and Resolution Codes screen name was incorrectly displayed in Romanian.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 248c8b84475662a201415c4287b689a80f743070
Size: 71.74 MB
What's New:
- A fingerprint login icon has been added to the app login screen, allowing you to authenticate quickly and securely using biometric recognition.
FIXED
- Attempting to log into the app or search for a WO, you've bumped into the Access Denied error.
- Answering the checklist questions on a WO, you might have noticed that some questions were not displayed.
- The EU-based technician was unable to check into a WO due to a GPS coordination issue. You saw an incorrect distance to the location.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 58f8ee227d7c083d3c5ddfac2087c825f6fe15a2
Size: 71.69 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: aef87cd409fde280bed44a2d33e835676bde35e5
Size: 71.63 MB
What's New:
- As an FTM internal technician using the SC Provider app, you can view tech’s assigned WOs in a calendar view aligned with the Dispatch Board in Provider Automation. Select the My Schedule button on the Home screen to be redirected to the My Schedule screen. Contact your ServiceChannel representative to enable the feature.
FIXED
- You couldn't open WO attachments in PDF and DOC formats. Pictures also couldn't be opened. We've tackled the issue.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 893e1eb62d3f36c0ba2406a67401cc6768cb8bdb
Size: 73.21 MB
What's New:
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: cd2f13509f8d73a0db59eb83ffb3adbca1a45824
Size: 82.59 MB
What's New:
- We've added the ability to share the work order note information outside the app. To do that, select the text you want to send by long-pressing it and then click Share. On the Sharing Text pop-up, choose the app through which you want to send the message. The message will include your user name, WO tracking number, date, time, and the selected text.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4298851c796098e0c8bbd7cb6c26da36119681c5
Size: 82.57 MB
What's New:
- Biometric authentication is now available in the SC Provider app. If your device supports it, you can set up a fingerprint login. All fingerprints registered on your device can be used for login. Note that if fingerprint authentication fails three times, the app will revert to password authentication.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 044c41d30fb97a9412ff45b47470ee8378aba7fd
Size: 82.33 MB
What's New:
- FTM internal techs now have better visibility of required fields on the Interactive Troubleshooting screen when creating a WO, with mandatory fields marked with an asterisk.
- We have implemented the pin icon on the Notes tab of a WO to help you quickly identify WOs with a pinned note.
FIXED
- During the check-out process for a non-refrigerant WO, after you clicked Done on the Parts Used screen, an unexpected error appeared, stating that the refrigerant settings were not found.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 2b331803e2bd307faad7229ceec832304f6454b1
Size: 82.38 MB
What's New:
- At times during the check-out process, you were unable to select or manually enter resolution codes. You've bumped into the error message. The error does not pop-up anymore.
- Occasionally, attempting to access the complete list of WOs in the app, you saw a system error message instead. You can now access the WO list screen.
- There was a mismatch between the total time a technician spent on site in the SC Provider app and in Service Automation. We've eliminated this discrepancy.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 290fa3b65a375922bf9dea6497c603e081370cdc
Size: 82.38 MB
What's New:
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 27e0a3cbbc87a229006b2afaeb6c2133643f4d38
Size: 82.25 MB
What's New:
- On the Checklist screen, the Submit button has been renamed Proceed. Upon answering a checklist question for multiple assets on a work order, select Proceed to be redirected to the asset list view screen, and then submit a checklist.
FIXED
- When answering the checklist, if you tried to enter numbers in the answer field, the field became inactive after each number you entered, forcing you to manually select it to add more digits. We've done away with this annoying issue.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 470fb899cba37a7a26d36f9bd1b18cab8819d8e8
Size: 82.54 MB
What's New:
- We've added the ability to make the Add Leak Note field required when entering a leak record for a WO asset on the Leak Record screen. Contact your SC representative to enable the following functionality.
FIXED
- For work orders assigned to multiple technicians, if one tech completed the checklist, the next could see the checklist pre-filled with the first tech responses instead of having an independent checklist. Now, each technician assigned to a work order has an independent checklist.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 9849f5a6e481963c766f62b8e4764a123f14d24f
Size: 82.39 MB
What's New:
- Good news for Portuguese speakers! You can use the app in your native language since we’ve added the Portuguese translation to this version.
FIXED
- Upon adding a part to a work order, on the Choose Source Location > Other Inventory Location screen, no matter what truck source locations you selected, you saw the same name on the Search Parts screen. We have addressed this issue by ensuring the correct source location name will appear based on the selected truck.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 6059a21f823162e3534cbf55205774c9516a227f
Size: 82.15 MB
What's New:
- The Meter Readings section was absent from the Asset Record screen, which hindered users from viewing critical information associated with each asset. We have revived it.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 966a248e36c3d570f7f9a355748c9db7e6399e74
Size: 93.34 MB
What's New:
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 1281b00673a83fa03140b9307eea14e807408128
Size: 93.34 MB
What's New:
- The scan option went missing from the Asset Tag screen, preventing you from scanning an asset QR code or NFC tag. When the asset scanning is enabled by your client, you will be able to scan asset tags as before.
- You couldn't create a refrigerant asset on a work order because no refrigerant usage types were available. The Refrigerant Usage Type screen was blank. We have reinstated the refrigerant usage type options!
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 0884528a3ba63c6b33c5d052204c903845e0a142
Size: 93.14 MB
What's New:
- If you didn't answer the optional checklist questions during check-in on a work order, you will see the prompt to complete such a checklist during the check-out process. Select the Skip button to proceed with checking out without completing the optional checklist.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: e0b02e390c073130c7a1c5e021cdf7e09f7bddba
Size: 93.08 MB
What's New:
- If the authorization token was expired or invalid, you remained logged in and received a warning about the token expiration. You'll now be logged out and receive the message: Your session has expired. Please login again.
- You couldn't add multiple photos when submitting a support ticket, editing a profile, creating a WO, adding a WO note, and creating a service request via the Contractor-Initiated Work Order (CIWO) experience. Now, you can attach multiple photos in these cases.
2412100
December 5, 2024
2412100
December 9, 2024