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ServiceChannel Provider
ServiceChannel Provider helps you deliver great onsite service to your clients.
DownloadPrevious Versions
ServiceChannel Provider
2508.2
APK
September 8, 2025
71.74 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 248c8b84475662a201415c4287b689a80f743070
Size: 71.74 MB
What's New:
NEW
- A fingerprint login icon has been added to the app login screen, allowing you to authenticate quickly and securely using biometric recognition.
FIXED
- Attempting to log into the app or search for a WO, you've bumped into the Access Denied error.
- Answering the checklist questions on a WO, you might have noticed that some questions were not displayed.
- The EU-based technician was unable to check into a WO due to a GPS coordination issue. You saw an incorrect distance to the location.
- A fingerprint login icon has been added to the app login screen, allowing you to authenticate quickly and securely using biometric recognition.
FIXED
- Attempting to log into the app or search for a WO, you've bumped into the Access Denied error.
- Answering the checklist questions on a WO, you might have noticed that some questions were not displayed.
- The EU-based technician was unable to check into a WO due to a GPS coordination issue. You saw an incorrect distance to the location.
ServiceChannel Provider
2508.1
APK
August 20, 2025
71.69 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 58f8ee227d7c083d3c5ddfac2087c825f6fe15a2
Size: 71.69 MB
ServiceChannel Provider
2507.2
APK
July 30, 2025
71.63 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: aef87cd409fde280bed44a2d33e835676bde35e5
Size: 71.63 MB
What's New:
NEW
- As an FTM internal technician using the SC Provider app, you can view tech’s assigned WOs in a calendar view aligned with the Dispatch Board in Provider Automation. Select the My Schedule button on the Home screen to be redirected to the My Schedule screen. Contact your ServiceChannel representative to enable the feature.
FIXED
- You couldn't open WO attachments in PDF and DOC formats. Pictures also couldn't be opened. We've tackled the issue.
- As an FTM internal technician using the SC Provider app, you can view tech’s assigned WOs in a calendar view aligned with the Dispatch Board in Provider Automation. Select the My Schedule button on the Home screen to be redirected to the My Schedule screen. Contact your ServiceChannel representative to enable the feature.
FIXED
- You couldn't open WO attachments in PDF and DOC formats. Pictures also couldn't be opened. We've tackled the issue.
ServiceChannel Provider
2507.1
APK
July 15, 2025
73.21 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 893e1eb62d3f36c0ba2406a67401cc6768cb8bdb
Size: 73.21 MB
What's New:
No major improvements or fixes for this version. Just some under-the-hood updates for the upcoming features.
ServiceChannel Provider
2506.2
APK
July 1, 2025
82.59 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: cd2f13509f8d73a0db59eb83ffb3adbca1a45824
Size: 82.59 MB
What's New:
NEW
- We've added the ability to share the work order note information outside the app. To do that, select the text you want to send by long-pressing it and then click Share. On the Sharing Text pop-up, choose the app through which you want to send the message. The message will include your user name, WO tracking number, date, time, and the selected text.
- We've added the ability to share the work order note information outside the app. To do that, select the text you want to send by long-pressing it and then click Share. On the Sharing Text pop-up, choose the app through which you want to send the message. The message will include your user name, WO tracking number, date, time, and the selected text.
ServiceChannel Provider
2506.1
APK
June 16, 2025
82.57 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4298851c796098e0c8bbd7cb6c26da36119681c5
Size: 82.57 MB
What's New:
NEW
- Biometric authentication is now available in the SC Provider app. If your device supports it, you can set up a fingerprint login. All fingerprints registered on your device can be used for login. Note that if fingerprint authentication fails three times, the app will revert to password authentication.
- Biometric authentication is now available in the SC Provider app. If your device supports it, you can set up a fingerprint login. All fingerprints registered on your device can be used for login. Note that if fingerprint authentication fails three times, the app will revert to password authentication.
ServiceChannel Provider
2505.2
APK
June 1, 2025
82.33 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 044c41d30fb97a9412ff45b47470ee8378aba7fd
Size: 82.33 MB
What's New:
NEW
- FTM internal techs now have better visibility of required fields on the Interactive Troubleshooting screen when creating a WO, with mandatory fields marked with an asterisk.
- We have implemented the pin icon on the Notes tab of a WO to help you quickly identify WOs with a pinned note.
FIXED
- During the check-out process for a non-refrigerant WO, after you clicked Done on the Parts Used screen, an unexpected error appeared, stating that the refrigerant settings were not found.
- FTM internal techs now have better visibility of required fields on the Interactive Troubleshooting screen when creating a WO, with mandatory fields marked with an asterisk.
- We have implemented the pin icon on the Notes tab of a WO to help you quickly identify WOs with a pinned note.
FIXED
- During the check-out process for a non-refrigerant WO, after you clicked Done on the Parts Used screen, an unexpected error appeared, stating that the refrigerant settings were not found.
ServiceChannel Provider
2505.1
APK
May 20, 2025
82.38 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 2b331803e2bd307faad7229ceec832304f6454b1
Size: 82.38 MB
What's New:
FIXED
- At times during the check-out process, you were unable to select or manually enter resolution codes. You've bumped into the error message. The error does not pop-up anymore.
- Occasionally, attempting to access the complete list of WOs in the app, you saw a system error message instead. You can now access the WO list screen.
- There was a mismatch between the total time a technician spent on site in the SC Provider app and in Service Automation. We've eliminated this discrepancy.
- At times during the check-out process, you were unable to select or manually enter resolution codes. You've bumped into the error message. The error does not pop-up anymore.
- Occasionally, attempting to access the complete list of WOs in the app, you saw a system error message instead. You can now access the WO list screen.
- There was a mismatch between the total time a technician spent on site in the SC Provider app and in Service Automation. We've eliminated this discrepancy.
ServiceChannel Provider
2504.2
APK
April 30, 2025
82.38 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 290fa3b65a375922bf9dea6497c603e081370cdc
Size: 82.38 MB
What's New:
No new features and bug fixes. We are getting the app ready for the upcoming features.
ServiceChannel Provider
2504.1
APK
April 22, 2025
82.25 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 27e0a3cbbc87a229006b2afaeb6c2133643f4d38
Size: 82.25 MB
What's New:
NEW
- On the Checklist screen, the Submit button has been renamed Proceed. Upon answering a checklist question for multiple assets on a work order, select Proceed to be redirected to the asset list view screen, and then submit a checklist.
FIXED
- When answering the checklist, if you tried to enter numbers in the answer field, the field became inactive after each number you entered, forcing you to manually select it to add more digits. We've done away with this annoying issue.
- On the Checklist screen, the Submit button has been renamed Proceed. Upon answering a checklist question for multiple assets on a work order, select Proceed to be redirected to the asset list view screen, and then submit a checklist.
FIXED
- When answering the checklist, if you tried to enter numbers in the answer field, the field became inactive after each number you entered, forcing you to manually select it to add more digits. We've done away with this annoying issue.
ServiceChannel Provider
2503.2
APK
April 3, 2025
82.54 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 470fb899cba37a7a26d36f9bd1b18cab8819d8e8
Size: 82.54 MB
What's New:
NEW
- We've added the ability to make the Add Leak Note field required when entering a leak record for a WO asset on the Leak Record screen. Contact your SC representative to enable the following functionality.
FIXED
- For work orders assigned to multiple technicians, if one tech completed the checklist, the next could see the checklist pre-filled with the first tech responses instead of having an independent checklist. Now, each technician assigned to a work order has an independent checklist.
- We've added the ability to make the Add Leak Note field required when entering a leak record for a WO asset on the Leak Record screen. Contact your SC representative to enable the following functionality.
FIXED
- For work orders assigned to multiple technicians, if one tech completed the checklist, the next could see the checklist pre-filled with the first tech responses instead of having an independent checklist. Now, each technician assigned to a work order has an independent checklist.
ServiceChannel Provider
2503.1
APK
March 21, 2025
82.39 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 9849f5a6e481963c766f62b8e4764a123f14d24f
Size: 82.39 MB
What's New:
NEW
- Good news for Portuguese speakers! You can use the app in your native language since we’ve added the Portuguese translation to this version.
FIXED
- Upon adding a part to a work order, on the Choose Source Location > Other Inventory Location screen, no matter what truck source locations you selected, you saw the same name on the Search Parts screen. We have addressed this issue by ensuring the correct source location name will appear based on the selected truck.
- Good news for Portuguese speakers! You can use the app in your native language since we’ve added the Portuguese translation to this version.
FIXED
- Upon adding a part to a work order, on the Choose Source Location > Other Inventory Location screen, no matter what truck source locations you selected, you saw the same name on the Search Parts screen. We have addressed this issue by ensuring the correct source location name will appear based on the selected truck.
ServiceChannel Provider
2502.2
APK
March 4, 2025
82.15 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 6059a21f823162e3534cbf55205774c9516a227f
Size: 82.15 MB
What's New:
FIXED
- The Meter Readings section was absent from the Asset Record screen, which hindered users from viewing critical information associated with each asset. We have revived it.
- The Meter Readings section was absent from the Asset Record screen, which hindered users from viewing critical information associated with each asset. We have revived it.
ServiceChannel Provider
2502.1
APK
February 18, 2025
93.34 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 966a248e36c3d570f7f9a355748c9db7e6399e74
Size: 93.34 MB
What's New:
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
ServiceChannel Provider
2501.2
APK
February 3, 2025
93.34 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 160-640dpi
SHA1: 1281b00673a83fa03140b9307eea14e807408128
Size: 93.34 MB
What's New:
FIXED
- The scan option went missing from the Asset Tag screen, preventing you from scanning an asset QR code or NFC tag. When the asset scanning is enabled by your client, you will be able to scan asset tags as before.
- You couldn't create a refrigerant asset on a work order because no refrigerant usage types were available. The Refrigerant Usage Type screen was blank. We have reinstated the refrigerant usage type options!
- The scan option went missing from the Asset Tag screen, preventing you from scanning an asset QR code or NFC tag. When the asset scanning is enabled by your client, you will be able to scan asset tags as before.
- You couldn't create a refrigerant asset on a work order because no refrigerant usage types were available. The Refrigerant Usage Type screen was blank. We have reinstated the refrigerant usage type options!
ServiceChannel Provider
2501.1
APK
January 17, 2025
93.14 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 0884528a3ba63c6b33c5d052204c903845e0a142
Size: 93.14 MB
What's New:
NEW
- If you didn't answer the optional checklist questions during check-in on a work order, you will see the prompt to complete such a checklist during the check-out process. Select the Skip button to proceed with checking out without completing the optional checklist.
- If you didn't answer the optional checklist questions during check-in on a work order, you will see the prompt to complete such a checklist during the check-out process. Select the Skip button to proceed with checking out without completing the optional checklist.
ServiceChannel Provider
2412.2
APK
January 10, 2025
93.08 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: e0b02e390c073130c7a1c5e021cdf7e09f7bddba
Size: 93.08 MB
What's New:
FIXED
- If the authorization token was expired or invalid, you remained logged in and received a warning about the token expiration. You'll now be logged out and receive the message: Your session has expired. Please login again.
- You couldn't add multiple photos when submitting a support ticket, editing a profile, creating a WO, adding a WO note, and creating a service request via the Contractor-Initiated Work Order (CIWO) experience. Now, you can attach multiple photos in these cases.
- If the authorization token was expired or invalid, you remained logged in and received a warning about the token expiration. You'll now be logged out and receive the message: Your session has expired. Please login again.
- You couldn't add multiple photos when submitting a support ticket, editing a profile, creating a WO, adding a WO note, and creating a service request via the Contractor-Initiated Work Order (CIWO) experience. Now, you can attach multiple photos in these cases.
ServiceChannel Provider
2412.1
APK
December 5, 2024
93.46 MB
Variant
Arch
Version
DPI
2412100
December 5, 2024
arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Android 8.0+
120-640dpi
2412100
December 9, 2024
arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Android 8.0+
120-640dpi
ServiceChannel Provider
2411.2
APK
November 19, 2024
93.31 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: bbb8d00c41f2b2960c7a6be571d005bd1841de63
Size: 93.31 MB
What's New:
FIXED
- After you completed a check-in checklist on a WO, nothing has happened. Selecting the Next button on the Checklist screen again, you saw a system error message. The check-in process was unable to be completed due to this circumstance.
- You've landed on a blank screen when viewing detailed information about the asset with meter readings associated with a WO from the WO details screen. Missing asset details have been found and returned to the asset details screen.
- After you completed a check-in checklist on a WO, nothing has happened. Selecting the Next button on the Checklist screen again, you saw a system error message. The check-in process was unable to be completed due to this circumstance.
- You've landed on a blank screen when viewing detailed information about the asset with meter readings associated with a WO from the WO details screen. Missing asset details have been found and returned to the asset details screen.
ServiceChannel Provider
2411.1
APK
November 5, 2024
93.07 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 84176f5ac63b80eb862a9c0d2891c3df7d6715c1
Size: 93.07 MB
What's New:
No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!
ServiceChannel Provider
2410.2
APK
October 29, 2024
92.9 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 921e0de62f87e333234679a55ba2fb5de546ec33
Size: 92.9 MB
What's New:
FIXED
- Some of you couldn't add a part to a work order. The error message about missed refrigerant settings appeared instead. We've tackled the issue.
- Some of you couldn't add a part to a work order. The error message about missed refrigerant settings appeared instead. We've tackled the issue.
ServiceChannel Provider
2410.1
APK
October 14, 2024
92.78 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: a1fcedb240edbe9722d06a84b9dd770c633653e2
Size: 92.78 MB
What's New:
FIXED
- An FTM internal technician couldn't create a work order. You saw a system error message when clicking Next on the Create Work Order screen. An FTM internal technician can create a work order without error messages.
- An FTM internal technician couldn't create a work order. You saw a system error message when clicking Next on the Create Work Order screen. An FTM internal technician can create a work order without error messages.
ServiceChannel Provider
2409.2
APK
September 30, 2024
88.94 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4e407b90af8ca13672148c1977d9778a36db18ed
Size: 88.94 MB
What's New:
FIXED
- An FTM internal technician couldn't link a work order nor view the list of linked work orders on the work order details view screen. Done with that.
- An FTM internal technician couldn't link a work order nor view the list of linked work orders on the work order details view screen. Done with that.
ServiceChannel Provider
2409.1
APK
September 11, 2024
88.78 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 39fbd5de0b79bcc9104f5634ca2290ebee2558b6
Size: 88.78 MB
What's New:
FIXED
- Previously, the Allow ServiceChannel Provider to access this device’s location pop-up quickly disappeared, so you did not have time to give proper permission. It led to the following error message when you attempted to check in on a work order: Location services are not enabled. A tricky bug was finally squished, and this now works fine.
- Previously, the Allow ServiceChannel Provider to access this device’s location pop-up quickly disappeared, so you did not have time to give proper permission. It led to the following error message when you attempted to check in on a work order: Location services are not enabled. A tricky bug was finally squished, and this now works fine.
ServiceChannel Provider
2408.3
APK
August 31, 2024
88.77 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 18c2c01c0d878956c17dbfba61a11c8b5892e940
Size: 88.77 MB
What's New:
FIXED
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in. We've conquered this tricky bug.
- Occasionally, an FTM internal technician was able to reassign a work order to a new provider that is on the client's Do Not Dispatch list. To avoid confusion, we removed this ability.
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in. We've conquered this tricky bug.
- Occasionally, an FTM internal technician was able to reassign a work order to a new provider that is on the client's Do Not Dispatch list. To avoid confusion, we removed this ability.
ServiceChannel Provider
2408.2
APK
August 19, 2024
88.76 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2c6f1736800a298c92ba8cd1b6b49310a431ff59
Size: 88.76 MB
What's New:
FIXED
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in.
- Some of our non-English customers using the SC Provider app might have noticed that some information was translated incorrectly. We’ve updated the text to make it clear to Greek, Romanian, Hungarian, Italian, French, and Slovenian speakers.
- When you tried to add an attachment while creating a service request, the app was stuck on loading and left you sitting on the fence.
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in.
- Some of our non-English customers using the SC Provider app might have noticed that some information was translated incorrectly. We’ve updated the text to make it clear to Greek, Romanian, Hungarian, Italian, French, and Slovenian speakers.
- When you tried to add an attachment while creating a service request, the app was stuck on loading and left you sitting on the fence.
ServiceChannel Provider
2408.1
APK
August 5, 2024
88.72 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: b8d51968a4beaabb02f27da4ca5bfd5c17bae064
Size: 88.72 MB
What's New:
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
ServiceChannel Provider
2407.2
APK
July 18, 2024
83.27 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 2e434ee70ca676db9d259cf74b983579ff5e45ab
Size: 83.27 MB
What's New:
FIXED
- When two or more technicians completed a checklist for one work order, the second technician's checklist was overwritten by the first technician's checklist. Now, each completed checklist is appropriately displayed on work orders.
- When two or more technicians completed a checklist for one work order, the second technician's checklist was overwritten by the first technician's checklist. Now, each completed checklist is appropriately displayed on work orders.
ServiceChannel Provider
2407.1
APK
July 8, 2024
83.14 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 15a7aaddd11ac30e5d4c28b5c3744ab768ff0038
Size: 83.14 MB
What's New:
No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!
ServiceChannel Provider
2406.2
APK
June 26, 2024
83.03 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 4134e59a75f6a8518a9d4c0d96d92c6b7e627b0b
Size: 83.03 MB
What's New:
NEW
- You can now be redirected to the map application installed on your device to get directions to the desired location. Select the app you want to use in the Select a Navigation App to get directions pop-up.
- You can now be redirected to the map application installed on your device to get directions to the desired location. Select the app you want to use in the Select a Navigation App to get directions pop-up.
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