OpenText Service Management
8.8 19
v25.3.0 by OpenText Corp.
About Service Portal
Service Portal (Package Name: com.microfocus.sma.mobile.app) is developed by OpenText Corp. and the latest version of OpenText Service Management 25.3.0 was updated on August 11, 2025. OpenText Service Management is in the category of Business. You can check all apps from the developer of OpenText Service Management and find 200 alternative apps to OpenText Service Management on Android. Currently this app is for free. This app can be downloaded on Android 10.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
The OpenText Service Management mobile app is the mobile version of Service Management.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management web site. You may also contact your IT administrator for an activation URL.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management web site. You may also contact your IT administrator for an activation URL.
Service Portal 25.3.0 Update
Our latest update includes several important bug fixes to enhance your experience.Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
Read More
Service Portal Features
Previous Versions
More
Variant
Arch
Version
DPI
182
August 7, 2025
OpenText Service Management
25.3.0
(182)
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 26334a58e39569042dfc6edbc27f3bc9012cc990
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.armeabi_v7a, config.mdpi
Size: 51.01 MB
What's New:
Our latest update includes several important bug fixes to enhance your experience.
Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
armeabi-v7a
Android 10.0+
nodpi
182
August 11, 2025
OpenText Service Management
25.3.0
(182)
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 8371a61678f2dd42a1d36876ff11c4cf00b7f2d5
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.armeabi_v7a, config.mdpi
Size: 51.01 MB
What's New:
Our latest update includes several important bug fixes to enhance your experience.
Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
Additionally, we've added License information under the Third Party Licenses option on both Android and iOS mobile apps. Simply tap Third Party Licenses in the Settings menu to view the License file.
armeabi-v7a
Android 10.0+
nodpi
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 00c6f3dbd6a4ae65ab4e192b61b5ba157dbdf7ca
Size: 50.97 MB
What's New:
Fixed some issues.
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: e1e7dee30d26514cffb3acc9f7556dc383417d18
Size: 50.96 MB
What's New:
• Support setting allowed domains for logging in to the Intune-managed mobile application.
• Some bug fixes.
• Some bug fixes.
Variant
Arch
Version
DPI
179
December 5, 2024
OpenText Service Management
24.4.1
(179)
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: b33f572ebe3871eec869fb25bb6332662487d6f9
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.armeabi_v7a, config.mdpi
Size: 38.53 MB
What's New:
Fixed some defects.
armeabi-v7a
Android 10.0+
nodpi
179
December 10, 2024
OpenText Service Management
24.4.1
(179)
Requires Android: Android 10.0+
Architecture: arm64-v8a
Screen DPI: nodpi
SHA1: 1b097c13bfc1b0f765be178a3ef26010ff580191
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.arm64_v8a, config.mdpi
Size: 38.53 MB
What's New:
Fixed some defects.
arm64-v8a
Android 10.0+
nodpi
179
December 10, 2024
OpenText Service Management
24.4.1
(179)
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: e480cbef2f6e1b291b69744ec1107b4575375657
Base APK: com.microfocus.sma.mobile.app.apk
Split APKs: config.armeabi_v7a, config.mdpi
Size: 38.53 MB
What's New:
Fixed some defects.
armeabi-v7a
Android 10.0+
nodpi
More Information
Package Name:
Update Date:
2025-08-11
Latest Version:
25.3.0
Need Update:
Available on:
Requirements:
Android 10.0+
Report:
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