Enterprise Service Management
8.8 17
v24.2.0 by Micro Focus Software Inc.
About ESM
ESM (Package Name: com.microfocus.sma.mobile.app) is developed by Micro Focus Software Inc. and the latest version of Enterprise Service Management 24.2.0 was updated on April 17, 2024. Enterprise Service Management is in the category of Business. You can check all apps from the developer of Enterprise Service Management and find 200 alternative apps to Enterprise Service Management on Android. Currently this app is for free. This app can be downloaded on Android 10.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
The Enterprise Service Management (ESM) mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
ESM 24.2.0 Update
- If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.- Fixes some entity form issues.
Read More
ESM Features
Previous Versions
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Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 9ef9a656c02176af0d8c250d60b27396a7565bd6
Size: 37.83 MB
What's New:
- If the Allow screen capture on Android setting is enabled, Android users can take screenshots or record the screen when using the mobile app.
- Fixes some entity form issues.
- Fixes some entity form issues.
Requires Android: Android 10.0+
Architecture: armeabi-v7a
Screen DPI: nodpi
SHA1: 9c353818f599e2cf77402fe75cb14d7457db09bd
Size: 37.78 MB
What's New:
Fix the save failed issue when updating the comment of tickets in agent mode.
Requires Android: Android 10.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: f9bd8c391ea471dc38c03e793e4500aa35f8c714
Size: 22.18 MB
What's New:
fix classic VA issue
Requires Android: Android 10.0+
Screen DPI: nodpi
SHA1: a35053f4523ce763f15592f992f32f31d2ccd32a
Size: 17.33 MB
What's New:
- The custom applications built in Studio are generally available in the mobile app.
In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records.
- The Aviator capability is now available in the mobile app.
In the Agent mode, the mobile app users can search for, view, and edit their records. In the Service Portal mode, the mobile app users can approve the custom application records.
- The Aviator capability is now available in the mobile app.
More Information
Package Name:
Update Date:
2024-04-17
Latest Version:
24.2.0
Need Update:
Available on:
Requirements:
Android 10.0+
Report:
Safe to Download
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