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Previous Versions
Help Scout
2025.14
APK
June 14, 2025
18.47 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 78cd89a674dd0c0a730f2e8e594b18482795afe5
Size: 18.47 MB
What's New:
In this version, tapping a notification now takes you directly to the View you’ve been granted access to. We’ve also made other internal improvements.
Help Scout
2025.12
APK
April 6, 2025
18.04 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: ce5c8a394faa85d70f032341efddf98c98ca7cae
Size: 18.04 MB
What's New:
In this release, notifications in the Notification Station can now be swiped to mark them as read or unread.
Help Scout
2025.9
APK
March 22, 2025
18.3 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 58ca01d2293797ce2171b7ebd69db57825337c33
Size: 18.3 MB
What's New:
Fixed a bug where the currently selected folder was occasionally updated incorrectly after taking an action on a conversation.
Help Scout
2025.4
APK
March 4, 2025
18.35 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: b43b7da2925819486e42ff463b3991cef8830500
Size: 18.35 MB
What's New:
Notification Station is now available on mobile! Stay on top of your conversations with real-time updates on replies, assignments, and followed threads—right from your phone.
Help Scout
2025.3
APK
February 16, 2025
17.5 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 69bc09fbfb0a1d08042f21f532016647f1106dbe
Size: 17.5 MB
What's New:
Bug fixes and performance improvements.
Help Scout
2025.1
APK
January 18, 2025
17.46 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 26c1617ddd8b3e918f651c7e0ebb479d8cf6a239
Size: 17.46 MB
What's New:
In this release, we’ve made some styling updates to improve edge-to-edge support.
We’ve also introduced a change to the default status for notes, ensuring it now preserves the current status of the conversation.
Additionally, we’ve fixed a bug that caused saved reply variables to not populate correctly when composing a new conversation.
We’ve also introduced a change to the default status for notes, ensuring it now preserves the current status of the conversation.
Additionally, we’ve fixed a bug that caused saved reply variables to not populate correctly when composing a new conversation.
Help Scout
2024.19
APK
November 8, 2024
16.38 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: b781d45dcad257513c71304b7909ae1a9760584f
Size: 16.38 MB
What's New:
In this release, we’ve fixed a crash that could occasionally occur when opening the Snooze dialog.
Help Scout
2024.18
APK
October 25, 2024
16.38 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 73f2958f67e36ee756b7c8f68dcb6bcc723fd6fb
Size: 16.38 MB
What's New:
In this version, we’ve fixed an issue where custom fields weren’t updating correctly when replying to a conversation from search on mobile.
Help Scout
2024.14
APK
September 19, 2024
16.38 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 203662de2ca367b02f95f83ba2ece491c9da53f2
Size: 16.38 MB
What's New:
With this release, we fixed a bug when loading the conversations list and updated the icon styling for scheduling messages.
Help Scout
2024.13
APK
September 11, 2024
16.38 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: cf420879af1721b3e533fe130aa38a143fc73401
Size: 16.38 MB
What's New:
With this release, replies can now be scheduled to send at a later time. When composing a reply, there is an option to set a time in the future to send the reply. Additionally, any previously scheduled replies are editable by tapping the three dot menu.
Help Scout
2024.12
APK
August 17, 2024
16.37 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 8e0f1d5ac5f868efed425079067293f017dd9106
Size: 16.37 MB
What's New:
In this update, you can now bulk add and remove a snooze from conversations!
We have also fixed a bug that prevented conversations lists staying up to date when moving or deleting conversations.
We have also fixed a bug that prevented conversations lists staying up to date when moving or deleting conversations.
Help Scout
2024.9
APK
July 18, 2024
16.32 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 9e41cbf550058746041561790f5e2e0a7285c6f7
Size: 16.32 MB
What's New:
With this release, you can now Snooze a conversation! Snoozing a conversation is accessed via the menu in the top right corner while viewing the conversation.
In addition to Snoozing conversations, we now display a notice on drafts that have been edited by a different user.
In addition to Snoozing conversations, we now display a notice on drafts that have been edited by a different user.
Help Scout
2024.7
APK
May 25, 2024
15.59 MB
Requires Android: Android 8.0+
Screen DPI: nodpi
SHA1: c647273f5a02e922165d628e3ad6a71f598b93ba
Size: 15.59 MB
What's New:
In this latest update, you can now remove snooze from a conversation. Full snooze functionality will be included in an upcoming release, so stay tuned!
Help Scout
2024.6
APK
April 26, 2024
15.59 MB
Requires Android: Android 8.0+
Screen DPI: nodpi
SHA1: 324069f79eb31ee0f27a8f9e67aebf012fbd1a86
Size: 15.59 MB
What's New:
In this latest update, you can now see when a conversation has been snoozed. Full snooze functionality will be included in an upcoming release, so stay tuned!
Help Scout
2024.4
APK
April 14, 2024
16.73 MB
Requires Android: Android 5.0+
Screen DPI: nodpi
SHA1: e51aa4f819e987c9d081a4937a5ba6aaa15cd1cd
Size: 16.73 MB
What's New:
We've resolved issues related to the system gesture navigation that hindered some users from swiping to navigate between conversations. Additionally, we’ve made some internal changes and minor UI tweaks to how we present draft reply threads.
Help Scout
2024.3
APK
March 21, 2024
16.73 MB
Requires Android: Android 5.0+
Screen DPI: nodpi
SHA1: 7ba3b602cd00ad96a8886d33eb8d907f4ed9425f
Size: 16.73 MB
What's New:
In this updated version, we've addressed an intermittent issue where the application failed to load conversation details properly. Sorry about that!
Help Scout
2023.13
APK
November 19, 2023
16.69 MB
Requires Android: Android 5.0+
Screen DPI: nodpi
SHA1: 1398e2812947187e824a586a8e3eefab3238b824
Size: 16.69 MB
What's New:
With this new version, teams can manage and respond to Instagram direct messages from the Help Scout Android app, making it easier than ever to respond to customers.
We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
We have also added the ability to access customers' phone numbers through their profile screen, making it easy to start a phone call with just a few taps.
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