Anatel Consumidor
6.4 1K+
v2.148 by Serviços e Informações do Brasil
About Anatel Consumidor Mobile
Anatel Consumidor Mobile (Package Name: br.com.anatel.consumidor) is developed by Serviços e Informações do Brasil and the latest version of Anatel Consumidor 2.148 was updated on May 26, 2023. Anatel Consumidor is in the category of Tools. You can check all apps from the developer of Anatel Consumidor and find 1 alternative app to Anatel Consumidor on Android. Currently this app is for free. This app can be downloaded on Android 8.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Anatel's official application for registering and monitoring consumer complaints against telecommunications operators. It also allows the consumer to evaluate the responses given by the operators and monitor their performance in handling demands.
Attention, it is necessary to make a new registration to access the new Anatel Consumer.
Through the app, it is also possible to register requests for information, suggestions and complaints to the Agency, in addition to allowing them to be followed up.
Before making a complaint at Anatel, first seek to resolve the demand with your operator. Only register complaints with Anatel if the operator does not respond to you within the agreed period or if it considers that the response does not meet your rights.
Remember to write down - always - the protocol numbers that your operator gives you. These numbers will be necessary when registering the complaint with Anatel.
The complaint entered in Anatel's system is forwarded to your operator, which has ten calendar days to send you a reply. Anatel does not deal with complaints individually, but monitors the response time and uses the information entered by consumers to demand better performance from operators and the sector as a whole.
***
To register a request, the application requires the insertion of CPF and password.
- If you have never used the app, register and get a password on the device itself. Old registrations (made until 12/11/2019) are not valid for this new app.
- If you have forgotten your password, the “I forgot my password” field allows you to receive a verification code in the email already registered with Anatel, thus allowing you to change your password.
- If you are unable to access the application, please contact the Agency's Call Center at 1331 (it works from Monday to Friday from 8:00 am to 8:00 pm). The call is free throughout the national territory.
Attention, it is necessary to make a new registration to access the new Anatel Consumer.
Through the app, it is also possible to register requests for information, suggestions and complaints to the Agency, in addition to allowing them to be followed up.
Before making a complaint at Anatel, first seek to resolve the demand with your operator. Only register complaints with Anatel if the operator does not respond to you within the agreed period or if it considers that the response does not meet your rights.
Remember to write down - always - the protocol numbers that your operator gives you. These numbers will be necessary when registering the complaint with Anatel.
The complaint entered in Anatel's system is forwarded to your operator, which has ten calendar days to send you a reply. Anatel does not deal with complaints individually, but monitors the response time and uses the information entered by consumers to demand better performance from operators and the sector as a whole.
***
To register a request, the application requires the insertion of CPF and password.
- If you have never used the app, register and get a password on the device itself. Old registrations (made until 12/11/2019) are not valid for this new app.
- If you have forgotten your password, the “I forgot my password” field allows you to receive a verification code in the email already registered with Anatel, thus allowing you to change your password.
- If you are unable to access the application, please contact the Agency's Call Center at 1331 (it works from Monday to Friday from 8:00 am to 8:00 pm). The call is free throughout the national territory.
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Anatel Consumidor Mobile Features
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Previous Versions
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Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 934d42d44231f6feb38d0c03acfb2b545a53b247
Size: 10.83 MB
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 642fc15a00a0ee61e006a20cc96b2b78854247ca
Size: 10.47 MB
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: c6b8fdad59ae120c8a423ee0ecd3bdd604eab0f8
Size: 6.95 MB
What's New:
Nova versão do Anatel Consumidor Mobile
Requires Android: Android 5.0+
Architecture: arm64-v8a, armeabi, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ef57b2a91612df1d3e4257ebf54e3e9f5f5ba345
Size: 6.88 MB
What's New:
Nova versão do Anatel Consumidor Mobile
More Information
Package Name:
Update Date:
2023-05-26
Latest Version:
2.148
Need Update:
Available on:
Requirements:
Android 8.0+
Report:
Safe to Download
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