Vodafone NPS
1.0 18
v3.17.7 by Medallia, Inc.
About Vodafone NPS
Vodafone NPS (Package Name: com.medallia.mobile.vf) is developed by Medallia, Inc. and the latest version of Vodafone NPS 3.17.7 was updated on April 5, 2024. Vodafone NPS is in the category of Business. You can check all apps from the developer of Vodafone NPS and find 90 alternative apps to Vodafone NPS on Android. Currently this app is for free. This app can be downloaded on Android 7.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Vodafone NPS provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts
The Vodafone NPS programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.
Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Vodafone NPS our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Vodafone NPS we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.
Vodafone NPS 3.17.7 Update
While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
Read More
Vodafone NPS Features
Previous Versions
More
Variant
Arch
Version
DPI
4270
April 4, 2024
Vodafone NPS
3.17.7
(4270)
Requires Android: Android 7.0+
Architecture: arm64-v8a
Screen DPI: 160-640dpi
SHA1: e1d66739eeba852f0e0e09f535fb22905dc2feca
Base APK: com.medallia.mobile.vf.apk
Split APKs: config.arm64_v8a, config.xxhdpi
Size: 28.9 MB
What's New:
While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
arm64-v8a
Android 7.0+
160-640dpi
4270
April 4, 2024
Vodafone NPS
3.17.7
(4270)
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: cadfa05600862299fa28b843728070003a87457d
Base APK: com.medallia.mobile.vf.apk
Split APKs: config.armeabi_v7a, config.xhdpi
Size: 24.55 MB
What's New:
While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
armeabi-v7a
Android 7.0+
160-640dpi
4270
April 5, 2024
Vodafone NPS
3.17.7
(4270)
Requires Android: Android 7.0+
Architecture: arm64-v8a
Screen DPI: 160-640dpi
SHA1: 0756d81edd0683980239442722fd3edd21e8497d
Base APK: com.medallia.mobile.vf.apk
Split APKs: config.arm64_v8a, config.xhdpi
Size: 28.54 MB
What's New:
While we're hard at work behind the scenes, adding new features and enhancing your app experience, we're excited to introduce our new name -- "Vodafone NPS"
arm64-v8a
Android 7.0+
160-640dpi
Variant
Arch
Version
DPI
4238
March 27, 2024
Vodafone NPS
3.17.6
(4238)
Requires Android: Android 7.0+
Architecture: arm64-v8a
Screen DPI: 160-640dpi
SHA1: 6f2ececccdd0ae7ef1cd07a4a24a1a3be903231b
Base APK: com.medallia.mobile.vf.apk
Split APKs: config.arm64_v8a, config.mdpi
Size: 28.03 MB
What's New:
We've been hard at work adding many powerful new features and improvements to the app.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
arm64-v8a
Android 7.0+
160-640dpi
4238
March 27, 2024
Vodafone NPS
3.17.6
(4238)
Requires Android: Android 7.0+
Architecture: armeabi-v7a
Screen DPI: 160-640dpi
SHA1: 5e534f52542c9688cade60ca62a2e5d787e6cc88
Base APK: com.medallia.mobile.vf.apk
Split APKs: config.armeabi_v7a, config.xhdpi
Size: 24.55 MB
What's New:
We've been hard at work adding many powerful new features and improvements to the app.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
armeabi-v7a
Android 7.0+
160-640dpi
4238
March 31, 2024
Vodafone NPS
3.17.6
(4238)
Requires Android: Android 7.0+
Architecture: arm64-v8a
Screen DPI: 160-640dpi
SHA1: b30ce6330116bdb6548dd1093e121f17b0bb60ea
Base APK: com.medallia.mobile.vf.apk
Split APKs: config.arm64_v8a, config.xhdpi
Size: 28.54 MB
What's New:
We've been hard at work adding many powerful new features and improvements to the app.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
arm64-v8a
Android 7.0+
160-640dpi
4238
April 3, 2024
Vodafone NPS
3.17.6
(4238)
Requires Android: Android 7.0+
Architecture: arm64-v8a
Screen DPI: 160-640dpi
SHA1: 3113c688a72e648f3406ac347c502c30176432ef
Base APK: com.medallia.mobile.vf.apk
Split APKs: config.arm64_v8a, config.xxhdpi
Size: 28.9 MB
What's New:
We've been hard at work adding many powerful new features and improvements to the app.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
Some highlights in this version include the capability to display more tabs, reorder the navigation tabs, next-generation UI, new guided training bubbles, bug fixes, and performance improvements.
arm64-v8a
Android 7.0+
160-640dpi
Requires Android: Android 7.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: 5fc836a0edeed9fcba521f80320d48c964dd8fe5
Size: 97.31 MB
What's New:
We update the VF Heartbeat app regularly to make it faster and more stable for you. In this release we updated the following:
Email forwarding improved
Added support to download attachments to responses
Medallia Video improvements
Email forwarding improved
Added support to download attachments to responses
Medallia Video improvements
Requires Android: Android 7.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: 120-640dpi
SHA1: ca7818508c6f970f9a3a5cb574c0935930fc8ab8
Size: 97.31 MB
What's New:
We update the VF Heartbeat app regularly to make it faster and more stable for you.
This version includes bug fixes and performance improvements.
This version includes bug fixes and performance improvements.
More Information
Package Name:
Update Date:
2024-04-05
Latest Version:
3.17.7
Need Update:
Available on:
Requirements:
Android 7.0+
Report:
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