Like its web sibling, the Reamaze mobile app extends powerful features such as multi-channel messaging via email, SMS/MMS, Twitter, Facebook, and Instagram to your pockets. Conversations from your favorite Reamaze Embeds are also synchronized for you in real time so you’ll never lose track of important customer chatter!
Other key features:
- Intuitive design to focus you and your team on important incoming conversations
- Collaborate with your team with Presence, internal notes, and conversation forwarding
- View all your brands, email channels, and social media channels with a finger tap
- Access and add/delete important conversation tags
- Full conversation control through sticky reply-to options
- Reassign, move, archive, and remind conversations with your finger
- Apply preset workflows easily
- Insert knowledge base articles and response templates through an intuitive mobile interface
- Access all your integrations within customer conversations
- See key customer data on-the-fly with built in data attributes
- View and manage customer profiles and conversation histories
- Manually add important customer data attributes
- Powerful keyword and phrase search at your fingertips
- Manage personal notification settings
Reamaze is simplified cloud helpdesk for sites and apps. Designed from the ground up to fit the specific needs of agile businesses, Reamaze can be fully integrated and embedded into your site or app for rich and seamless support conversation management via direct messaging, SMS/MMS, email and social media (Twitter, Facebook, Instagram), live chat, knowledge bases, and workflows.
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