Help Scout
7.0 27
v2026.10 by Help Scout
About Help Scout
Help Scout (Package Name: net.helpscout.android) is developed by Help Scout and the latest version of Help Scout 2026.10 was updated on July 17, 2026. Help Scout is in the category of Productivity. You can check all apps from the developer of Help Scout and find 182 alternative apps to Help Scout on Android. Currently this app is for free. This app can be downloaded on Android 8.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
Help Scout 2026.10 Update
This release adds thread reactions to conversation threads — you can quick-react from the thread options menu, tap a reaction chip to toggle it, and long-press to see who reacted, with names and avatars kept in sync in real time.SMS conversations now open in read-only mode, with replies disabled and a banner directing you to reply from the web.
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Help Scout Features
Previous Versions
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Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: 02e6480f662741b0859618c31806d45a6d5a8874
Size: 19.47 MB
What's New:
This release adds thread reactions to conversation threads — you can quick-react from the thread options menu, tap a reaction chip to toggle it, and long-press to see who reacted, with names and avatars kept in sync in real time.
SMS conversations now open in read-only mode, with replies disabled and a banner directing you to reply from the web.
SMS conversations now open in read-only mode, with replies disabled and a banner directing you to reply from the web.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: d3cbfe3b24b85648cf3ac43f61b75bd3b8f8ac5d
Size: 19.14 MB
What's New:
Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track. Conversation list items also get a refreshed layout, and we fixed a bug where replying could duplicate earlier threads below your new reply.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: b81f586eb8edab494346c1960c379e370ae35ce6
Size: 19.14 MB
What's New:
Set a custom status message directly from the app. Pick an emoji and add a message to let your team know what you’re up to — or clear it when you’re back.
You can now also start a new conversation from an existing thread, so you don’t have to jump to the web when you need to spin something off.
We’ve also fixed an issue that prevented @mentions from working as expected, along with other internal improvements and bug fixes.
You can now also start a new conversation from an existing thread, so you don’t have to jump to the web when you need to spin something off.
We’ve also fixed an issue that prevented @mentions from working as expected, along with other internal improvements and bug fixes.
Requires Android: Android 8.0+
Architecture: arm64-v8a, armeabi-v7a, x86, x86_64
Screen DPI: nodpi
SHA1: a837db3f73d2435a0f58e71d700d77c8326fa238
Size: 19.11 MB
What's New:
SLAs are now visible across the app, with a new indicator in the conversation list and in the dock. Tap it to open a detail sheet with all the info.
A small bug fix where note messages were cleared on an orientation change.
A small bug fix where note messages were cleared on an orientation change.
More Information
Package Name:
Category:
Update Date:
2026-07-17
Latest Version:
2026.10
Need Update:
Available on:
Requirements:
Android 8.0+
Report:
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