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ServiceNow Agent

8.2 227

v15.4.0 by ServiceNow

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Agent

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About Agent

Agent (Package Name: com.servicenow.fulfiller) is developed by ServiceNow and the latest version of ServiceNow Agent 15.4.0 was updated on January 25, 2023. ServiceNow Agent is in the category of Business. You can check all apps from the developer of ServiceNow Agent and find 200 alternative apps to ServiceNow Agent on Android. Currently this app is for free. This app can be downloaded on Android 9.0+ on APKFab or Google Play. All APK/XAPK files on APKFab.com are original and 100% safe with fast download.

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
Detailed release notes can be found at: https://docs.servicenow.com/bundle/mobile-rn/page/release-notes/mobile-apps/mobile-apps.html

NOTE: This app requires the ServiceNow Madrid instance or later.
EULA: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760310
© 2022 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Agent 15.4.0 Update

What’s new for Android v15.4.0
New
• Refreshed mobile theme colors
• Agent app enhanced on/offline transitions
• Activity stream/Input form enhanced upload ability
Fixed
• Navigation performance issues
• Unable to enter Korean characters
• Delay modifying inputs
• Fields don’t change to read-only
• Issue setting parameters, submitting reservation requests
• Bracketed notifications display incorrectly
• Other performance improvements and minor bug fixes